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13 CX Technology Trends to Watch Out For

By Sam Frampton

CX is a constantly evolving landscape. As companies get closer to perfecting their strategies, it becomes more difficult to keep up as…

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Perspectives

CX Interview Series with Dan Gingiss

By João Alves

We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…

Perspectives

Natural Language Processing for Evaluating Customer Emotion

By Thomas Metcalfe

I recently had the opportunity to speak at Online CX Emotion, a conference organized by Seth Grimes of Alta Plana to bring together…

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Staying On Top Of Covid-19 With Chattermill

By Mikhail Dubov

Covid-19 is already shaking up the whole economy. At Chattermill, we appreciate that staying on top...

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Our vision for the future of CX: why we just raised $8mm

By Mikhail Dubov

When we started what eventually became Chattermill with my co-founder Dmitry back in 2015, we had a...

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Announcing Workflows: A New Way to Scale Superior CX

By Meghan Pelley

In 2020 we have all the tools at our disposal to be super customer focused, but it’s also harder than ever to maintain focus. The barrage of…

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CX

How to Close the Customer Feedback Loop for Detractors, Promoters, and Everyone in Between

By João Alves

Working to close the customer feedback loop is an ongoing strategy for improving CX. By constantly talking with your customers about where…

CX

Essential CSAT Lessons From 10 Businesses That Went the Extra Mile During COVID-19

By Jack Miller

Throughout the global pandemic, companies have had to show what they’re really made of. Whether...

CX

How to Use Customer Retention Analytics to Reduce Churn

By Jack Miller

Today’s customers have very high expectations for brands when it comes to customer service and...

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