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Introducing Conversation Analytics: The game-changing new way to extract value and insight from customer conversations.

By Agustin Aldaya

A. How to future-proof customer support through Conversation Analytics B. Announcing Conversation Analytics: a new way to extract value and…

Perspectives>

Perspectives

CX Interview Series with Jenny Dempsey

By João Alves

We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…

Perspectives

CX Interview Series with Mary Drumond

By João Alves

We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…

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Chattermill Ranked 16th in Deloitte’s UK Technology Fast 50

By Jack Miller

Chattermill is very excited to share that we have been ranked as the 16th fastest growing business...

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Announcing Chattermill’s New Look

By Gregory Muryn-Mukha

The hallmark of every great product is the constant improvement to its UX and design. That’s why...

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Staying On Top Of Covid-19 With Chattermill

By Mikhail Dubov

Covid-19 is already shaking up the whole economy. At Chattermill, we appreciate that staying on top of your customer experience becomes even…

CX>

CX

How to Measure Customer Satisfaction: 6 Key Metrics to Know

By João Alves

Improving customer satisfaction by addressing consumer pain points and working to enhance the overall customer experience is vital to a…

CX

5 Key Points for Creating a Unified Customer Experience

By Jack Miller

Today’s consumer expectations are at an all-time high, as more and more companies are mastering the...

CX

NPS Calculator + Net Sentiment Comparison

By Sam Frampton

Calculating your net promoter score is simple: you take the percentage of Promoters and subtract...

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