CXHow to Build a Survey Results Report in 5 Simple StepsBy João AlvesSurveys offer companies a plethora of quantitative and qualitative feedback into their customer experience. Those presenting the survey…
CX10 Survey Email Subject Line Tactics That Improve Response RateBy João AlvesTo create the best customer experience (CX) possible, businesses need to collect and analyze feedback from their clientele whenever possible…
CXSurvey vs Questionnaire: An In-Depth GuideBy João AlvesNot sure what the difference between a survey and a questionnaire is? No worries, we’ve got this topic covered. After reading this guide…
CXWhat is tNPS? Understanding Transactional Net Promoter Score By João AlvesOne of the most important questions a company should ask its customers is how likely they are to recommend the business or brand to a friend…
CX6 Definitive Ways to Gain and Retain Customer TrustBy João AlvesTrust is the bedrock of most relationships. Think about it, if trust doesn’t exist between two parties, there is very little that can be…
CXHow to Take Command of Every Customer Journey Stage By João AlvesThe customer journey consists of five stages that the customer goes through from the beginning to the end of their relationship with a brand…
CX 19 Strategic Ways to Improve Customer SatisfactionBy João AlvesMeasuring customer satisfaction is an integral part of the customer journey. If your customers are satisfied and happy with your product or…
CXThe 67 Best Leadership Quotes to Inspire Your CX TeamBy João AlvesIn any company, organization, or team, people look towards leaders for answers in both times of crisis and through the mundane. Similarly…
CX11+ Tips to Avoid Writing Bad Survey QuestionsBy João AlvesSurveys are a great way to obtain customer feedback and improve internal operations at any given organization. While customer surveys can…
CXSample Size CalculatorBy Jack MillerDon’t you wish you could sometimes read people’s minds? Surveys can provide valuable insight into the opinions of a group of people you care…
CXA Complete Guide to Customer Effort Score (CES)By João AlvesOne of the most important aspects of a company’s revenue is customer satisfaction and loyalty. One of the best ways to measure customer…
CX66 Customer Experience Quotes for 2021By João AlvesArguably one of the most pivotal aspects of a business, customer experience is extremely valuable in retention and conversion when it comes…
CXWhat is a Good NPS Score?By Sam Frampton A company’s success can be impacted by the power of a deceptively simple question: How likely is it that you would recommend Company X? The…
CX10 Tips for Writing Inclusive Demographic Survey QuestionsBy Sam Frampton In 2021, there’s no excuse for writing surveys that aren’t inclusive. This means thinking empathetically about ways your surveys might be…
CXHow HelloFresh Thrived in a Time of UncertaintyBy Jack MillerIt’s no secret that companies were forced to embrace online buying in order to survive the pandemic. However, you might be surprised to…
CXHow to Measure Customer Satisfaction: 6 Key Metrics to KnowBy João AlvesImproving customer satisfaction by addressing consumer pain points and working to enhance the overall customer experience is vital to a…
CX5 Key Points for Creating a Unified Customer ExperienceBy Jack MillerToday’s consumer expectations are at an all-time high, as more and more companies are mastering the art of providing exceptional CX. In fact…
CXNPS Calculator + Net Sentiment ComparisonBy Sam Frampton Calculating your net promoter score is simple: you take the percentage of Promoters and subtract the percentage of Detractors to get a…
