CXWhat is CX? Definition and Examples of Customer ExperienceBy Jack MillerIt’s a term thrown around a lot these days, but what is CX exactly? CX is the way customers think and feel about a company throughout the…
CXHow to find actionable CX insights that matter?By Anfel BahriIn 2020, our environment has become increasingly unpredictable. It has been marked by a pandemic, technological advances, political and…
CXHow to Identify and Address Customer Pain PointsBy João AlvesBeing able to identify customer pain points early on and address them faster than competitors is what successful businesses are founded on…
CXHow to Develop the Art of Listening for More Satisfied CustomersBy Sam Frampton As a customer-centric business, listening is at the heart of what you do. Providing better CX is all about listening to customer feedback to…
CXA Roundup of the 45 Top Voice of the Customer Tools in 2020By Jack MillerGathering voice of the customer data is an essential component of CX strategy, especially when it comes to building out accurate customer…
CX13 CX Technology Trends to Watch Out ForBy Sam Frampton CX is a constantly evolving landscape. As companies get closer to perfecting their strategies, it becomes more difficult to keep up as…
CXHow to Close the Customer Feedback Loop for Detractors, Promoters, and Everyone in BetweenBy João AlvesWorking to close the customer feedback loop is an ongoing strategy for improving CX. By constantly talking with your customers about where…
CXEssential CSAT Lessons From 10 Businesses That Went the Extra Mile During COVID-19By Jack MillerThroughout the global pandemic, companies have had to show what they’re really made of. Whether this was pivoting production to help with…
CXHow to Use Customer Retention Analytics to Reduce ChurnBy Jack MillerToday’s customers have very high expectations for brands when it comes to customer service and personalization. Think about companies like…
CXHow to Find the Voice of the Customer + Template and Survey ExamplesBy João AlvesIdentifying the voice of the customer (VoC) is an integral part of any customer experience strategy. Because it’s impossible to make changes…
CXHow to Create a Customer Journey Map with Templates and ExamplesBy Sam Frampton Using data gathered from feedback surveys, online reviews, and other customer satisfaction metrics, a customer journey map is used to tell…
CXHow to Use Customer Feedback Analysis to Make the Most of Your DataBy Sam Frampton The reasons to collect customer feedback are obvious; in order to create the best possible customer experience, you need to find out what…
CX Customer Experience Analysis: How to Get Satisfied Customers in 3 StepsBy Sam Frampton Everyone knows that customer experience is important. After all, having happy customers is the cornerstone of any successful business…
CXThe Top 7 Customer Satisfaction Metrics You Need to Know + How to CalculateBy Sam Frampton Monitoring and analyzing customer satisfaction metrics is a critical practice for your business. And the reason why is pretty obvious: not…
CXCoding Qualitative Data: A Beginner’s How-To + ExamplesBy Sam Frampton When gathering feedback, whether it’s from surveys, online reviews, or social mentions, the most valuable insights usually come from free…
CXUnderstanding Basic Text Analytics: How it Works and How Businesses Can Take AdvantageBy Sam Frampton Terms like “text analysis,” “sentiment tracking,” and “natural language processing” are thrown around a lot today, as AI-backed inventions…
CXVoice of The Customer Survey | What, Why and HowBy Sam Frampton When you want to identify customers' needs metricsand KPIs such as revenue, NPS and website traffic may give you a rough indicator of…
CXA Beginner’s Guide to Survey Data Analysis and Data CollectionBy Sam Frampton Running a customer feedback survey seems simple enough; you come up with a few questions, blast them out to everyone on your email lists…
