Perspectives

Perspectives

Women of CX: How Thumbtack Achieves CX Success in a Two-sided Marketplace

By Arron Westbrook

Perspectives

Women of CX: How Boots Drives Online Performance Through Customer Experience

By Arron Westbrook

Perspectives

Women of CX: Twitter’s Chief Customer Officer, Sarah Personette

By Arron Westbrook

Perspectives

Customer Experience, Delivered. How gopuff Uses Data to Delight its Customers

By Arron Westbrook

Perspectives

How to Improve CX With AI-powered Customer Support Intelligence

By Lorenzo Espinosa

Perspectives

Redefining Customer Support For A New Era

By Mikhail Dubov

Perspectives

Returns Are Costing Retailers More Than Ever Before. Here’s What To Do Right Now.

By Bradley Lawrence

Perspectives

CX Interview Series with Jenny Dempsey

By João Alves

Perspectives

CX Interview Series with Mary Drumond

By João Alves

Perspectives

CX Interview Series with Nate Brown

By João Alves

Perspectives

CX Interview Series with Shep Hyken

By João Alves

Perspectives

CX Interview Series with Dan Gingiss

By João Alves

Perspectives

Natural Language Processing for Evaluating Customer Emotion

By Thomas Metcalfe

Perspectives

CX Interview Series with Annette Franz

By João Alves

Perspectives

Inform Your CX Strategy With Journey Maps

By João Alves

Perspectives

How To Make CX Everyone’s Job: Lessons learned from Chattermill’s webinar, featuring Forrester and MOO

By João Alves

Perspectives

Chapter 25: Remove the grit - How to Wow, Adrian Swinscoe

By Adrian Swinscoe

Perspectives

Post Covid-19 Lockdown from a CX perspective: How businesses can prepare for the bounce back

By Eva Sulirova