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Why CX is key to success in ridesharing

CX

Why Customer Experience is Key to Success in the Ride-sharing Wars

By Arron Westbrook

When thinking about transformative, disruptive technologies in the past decade, ride-sharing is arguably the go-to example of emerging…

optimising-cx

CX

Optimising Customer Experience in Retail Starts with Unified Customer Intelligence

By Bradley Lawrence

Customer behaviour in retail has dramatically changed in recent years. More of us are shopping online. More retailers have entered the…

how-to-track-linkedin-ad

CX

How to Track and Improve In-store Retail Performance

By Bradley Lawrence

It’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic brought massive disruption to the sector…

How to Build a Business Case For Unified Customer Intelligence

CX

How To Build A Business Case For Unified Customer Intelligence

By Arron Westbrook

Unified Customer Intelligence. It’s new. It’s exciting. It’s rapidly shifting the CX industry. But how do you go about building a business…

CX Leaders Roundtable Customer Loyalty

CX

Winning Customer Loyalty in a Disloyal World

By Arron Westbrook

Customer loyalty. That age-old challenge for CX leaders. How does one achieve it, and how do the best brands achieve their high customer…

cm-hellofresh-02-2x

CX

How HelloFresh Drives Customer Satisfaction and Retention with Chattermill

By Arron Westbrook

The latest in our ongoing webinar series looks to the work Chattermill have been doing with leading meal-kit delivery company HelloFresh…

How to get executive buy-in for unified customer intelligence

CX

How To Get Executive Buy-in For Unified Customer Intelligence

By Arron Westbrook

Unified Customer Intelligence is the key to getting a genuinely unified, intelligent view of your customers and delivering exceptional…

Chattermill Zendesk integration

@Chattermill

Announcing Our Zendesk Customer Satisfaction Integration: Closing The Loop With Your Customers

By Jack Miller

In addition to NPS, Surveys, Reviews and App Reviews feedback, you can now automatically integrate Zendesk Customer Satisfaction surveys to…

Women of CX - Twitter

Perspectives

Women of CX: Twitter’s Chief Customer Officer, Sarah Personette

By Arron Westbrook

The second of this year’s Women of CX series takes a deep dive into the career of Sarah Personette. Personette is Chief Customer Officer at…

42cx-linkedin-ad-04

CX

42 Customer Experience Experts You Should Be Following: A Data-led Analysis of The Most Influential Voices in CX

By Arron Westbrook

The CX community is full of insight. But who are the most influential experts? And who should you follow in 2022? We find out. When was the…

Customer Delight Blog Header

CX

Customer Delight: How to Delight Your Customers and Drive Growth in 2022

By Arron Westbrook

Delighting your customers is far from simple. Today’s customers are savvier than ever before. They have more options at their fingertips…

women-of-cx-gopuff-01 (1)

Perspectives

Customer Experience, Delivered. How gopuff Uses Data to Delight its Customers

By Arron Westbrook

The first Women of CX webinar of 2022 takes a deep dive into goods and retail delivery. Gopuff launched in 2013 in Philadelphia, emerging as…

What is Unified Customer Intelligence Blog Header

@Chattermill

What is Unified Customer Intelligence?

By Arron Westbrook

Customer experience professionals all need clarity about their customers if they’re to deliver an exceptional customer experience. But when…

Financial Services Customer Experience Blog Header

CX

How Can Financial Services Companies Take Their Customer Experience to the Next Level?

By Arron Westbrook

When looking at customer experience in the financial services sector today, it is tempting to view it in the context of the Coronavirus…

Luke Moore CRO

@Chattermill

Chattermill Appoints Luke Moore as Chief Revenue Officer

By Arron Westbrook

Moore’s career spans the evolution of digital, from web content management to social media analytics and now to game-changing customer…

Banking CX

CX

10 Banking Customer Experience Trends To Watch In 2022

By Arron Westbrook

The coronavirus pandemic has had a massive impact on how we interact with our banks. Customer spending habits have changed, use of cash has…

Customer Support Intelligence

Perspectives

How to Improve CX With AI-powered Customer Support Intelligence

By Lorenzo Espinosa

Customer support has never been more important. Expectations of customer support today are higher than ever before, and disruptive…

how to get an accurate sample size for surveys

CX

What Is Sample Size? + 5 Variables to Consider

By Arron Westbrook

Sample size is the total number of responses your survey receives. You may think you can craft the perfect survey questions, throw some…

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