@ChattermillCelebrating World Product Day 2021By João AlvesToday is World Product Day 🎉 and we have asked our Product leaders from Chattermill to share their product philosophy, insights and advice…
CXSample Size CalculatorBy Jack MillerDon’t you wish you could sometimes read people’s minds? Surveys can provide valuable insight into the opinions of a group of people you care…
CXA Complete Guide to Customer Effort Score (CES)By João AlvesOne of the most important aspects of a company’s revenue is customer satisfaction and loyalty. One of the best ways to measure customer…
CX66 Customer Experience Quotes for 2021By João AlvesArguably one of the most pivotal aspects of a business, customer experience is extremely valuable in retention and conversion when it comes…
@ChattermillChattermill Named G2 High Performer in Text AnalyticsBy Jack MillerChattermill Analytics - the unified customer feedback analytics platform that helps companies gain an edge by unifying, measuring and…
CXWhat is a Good NPS Score?By Sam Frampton A company’s success can be impacted by the power of a deceptively simple question: How likely is it that you would recommend Company X? The…
CX10 Tips for Writing Inclusive Demographic Survey QuestionsBy Sam Frampton In 2021, there’s no excuse for writing surveys that aren’t inclusive. This means thinking empathetically about ways your surveys might be…
CXHow HelloFresh Thrived in a Time of UncertaintyBy Jack MillerIt’s no secret that companies were forced to embrace online buying in order to survive the pandemic. However, you might be surprised to…
@ChattermillIntroducing Conversation Analytics!By Gus Aldaya Conversation Analytics is the new game-changing way to extract value and insight from customer conversations. It’s clear for everyone to see…
CXHow to Measure Customer Satisfaction: 6 Key Metrics to KnowBy João AlvesImproving customer satisfaction by addressing consumer pain points and working to enhance the overall customer experience is vital to a…
PerspectivesCX Interview Series with Nate BrownBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
CX5 Key Points for Creating a Unified Customer ExperienceBy Jack MillerToday’s consumer expectations are at an all-time high, as more and more companies are mastering the art of providing exceptional CX. In fact…
CXNPS Calculator + Net Sentiment ComparisonBy Sam Frampton Calculating your net promoter score is simple: you take the percentage of Promoters and subtract the percentage of Detractors to get a…
@ChattermillChattermill Ranked 16th in Deloitte’s UK Technology Fast 50By Jack MillerChattermill is very excited to share that we have been ranked as the 16th fastest growing business by Deloitte in their UK Technology Fast…
CXWhat is CX? Definition and Examples of Customer ExperienceBy Jack MillerIt’s a term thrown around a lot these days, but what is CX exactly? CX is the way customers think and feel about a company throughout the…
CXHow to find actionable CX insights that matter?By Anfel BahriIn 2020, our environment has become increasingly unpredictable. It has been marked by a pandemic, technological advances, political and…
CXHow to Identify and Address Customer Pain PointsBy João AlvesBeing able to identify customer pain points early on and address them faster than competitors is what successful businesses are founded on…
@ChattermillAnnouncing Chattermill’s New LookBy Gregory Muryn-MukhaThe hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the…
