CXHow can financial services companies take their customer experience to the next level?By Arron WestbrookWhen looking at customer experience in the financial services sector today, it is tempting to view it in the context of the Coronavirus…
PerspectivesReturns Are Costing Retailers More Than Ever Before. Here’s What To Do Before The Peak Shopping SeasonBy Bradley LawrenceA few weeks ago, Nick Beighton stepped down from his role as Chief Executive of online fashion brand Asos amidst a simmering profit warning…
CXQualitative vs Quantitative Data: What’s the Difference?By Arron WestbrookWhen it comes to improving your brand’s overall customer experience, your biggest asset is your customers. Their feedback is data — data…
CXHow to Effectively Conduct an Online Survey in 12 StepsBy João AlvesOnline surveys are an important tool for businesses to learn more about their customers and their goals. They’re a quick, cheap, accurate…
CXTop 5 Retail Customer Experience (CX) Strategies for 2022By Arron WestbrookGetting customer experience right in retail is a big deal. It’s the reason why Amazon and other eCommerce companies have been able to grow…
CXBuild vs Buy – What CX Software Solution is Right For Your Business?By Arron WestbrookToday, off-the-shelf solutions for CX – many of which you can buy on a subscription basis – are more powerful than ever before…
CX71 Survey Questions + Editable TemplatesBy João AlvesSurveys serve an important role in companies’ customer experience (CX) process. They allow companies to learn about their customers and…
CXHow to Build a Survey Results Report in 5 Simple StepsBy João AlvesSurveys offer companies a plethora of quantitative and qualitative feedback into their customer experience. Those presenting the survey…
CX10 Survey Email Subject Line Tactics That Improve Response RateBy João AlvesTo create the best customer experience (CX) possible, businesses need to collect and analyze feedback from their clientele whenever possible…
CXSurvey vs Questionnaire: An In-Depth GuideBy João AlvesNot sure what the difference between a survey and a questionnaire is? No worries, we’ve got this topic covered. After reading this guide…
CXWhat is tNPS? Understanding Transactional Net Promoter Score By João AlvesOne of the most important questions a company should ask its customers is how likely they are to recommend the business or brand to a friend…
CX6 Definitive Ways to Gain and Retain Customer TrustBy João AlvesTrust is the bedrock of most relationships. Think about it, if trust doesn’t exist between two parties, there is very little that can be…
CXHow to Take Command of Every Customer Journey StageBy João AlvesThe customer journey consists of five stages that the customer goes through from the beginning to the end of their relationship with a brand…
@ChattermillSupercharging benefits with BenBy Jack MillerWe’re excited to announce that we recently launched a super-flexible benefits solution for everyone at Chattermill. As we enter this (ever…
@ChattermillCX Leaders Virtual RoundtableBy João AlvesOn Thursday, June 24, 2021, at 4:00 PM - 5:00 PM GMT+1, Chattermill will be hosting a CX Leaders Virtual Roundtable with some of the most…
@ChattermillAnnouncing the insightfulness filter!By Thomas MetcalfeAt Chattermill, our mission is to deliver precise and actionable insights, enabling our partners to have a complete, objective understanding…
@ChattermillChattermill is an Europas 'Hottest B2B/SaaS Startup' Award finalistBy Jack MillerChattermill is very excited to share that we’re now a finalist for the ‘Hottest B2B/SaaS Startup’ award, recognised by The Europas and The…
@ChattermillCelebrating World Product Day 2021By João AlvesToday is World Product Day 🎉 and we have asked our Product leaders from Chattermill to share their product philosophy, insights and advice…
