CXWhy Customer Experience is Key to Success in the Ride-sharing Wars By Arron WestbrookWhen thinking about transformative, disruptive technologies in the past decade, ride-sharing is arguably the go-to example of emerging…
CXOptimising Customer Experience in Retail Starts with Unified Customer Intelligence By Bradley LawrenceCustomer behaviour in retail has dramatically changed in recent years. More of us are shopping online. More retailers have entered the…
CXHow to Track and Improve In-store Retail PerformanceBy Bradley LawrenceIt’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic brought massive disruption to the sector…
CXHow To Build A Business Case For Unified Customer IntelligenceBy Arron WestbrookUnified Customer Intelligence. It’s new. It’s exciting. It’s rapidly shifting the CX industry. But how do you go about building a business…
CXWinning Customer Loyalty in a Disloyal WorldBy Arron WestbrookCustomer loyalty. That age-old challenge for CX leaders. How does one achieve it, and how do the best brands achieve their high customer…
CXHow HelloFresh Drives Customer Satisfaction and Retention with ChattermillBy Arron WestbrookThe latest in our ongoing webinar series looks to the work Chattermill have been doing with leading meal-kit delivery company HelloFresh…
CXHow To Get Executive Buy-in For Unified Customer IntelligenceBy Arron WestbrookUnified Customer Intelligence is the key to getting a genuinely unified, intelligent view of your customers and delivering exceptional…
@ChattermillAnnouncing Our Zendesk Customer Satisfaction Integration: Closing The Loop With Your CustomersBy Jack MillerIn addition to NPS, Surveys, Reviews and App Reviews feedback, you can now automatically integrate Zendesk Customer Satisfaction surveys to…
PerspectivesWomen of CX: Twitter’s Chief Customer Officer, Sarah PersonetteBy Arron WestbrookThe second of this year’s Women of CX series takes a deep dive into the career of Sarah Personette. Personette is Chief Customer Officer at…
CX42 Customer Experience Experts You Should Be Following: A Data-led Analysis of The Most Influential Voices in CXBy Arron WestbrookThe CX community is full of insight. But who are the most influential experts? And who should you follow in 2022? We find out. When was the…
CXCustomer Delight: How to Delight Your Customers and Drive Growth in 2022By Arron WestbrookDelighting your customers is far from simple. Today’s customers are savvier than ever before. They have more options at their fingertips…
PerspectivesCustomer Experience, Delivered. How gopuff Uses Data to Delight its CustomersBy Arron WestbrookThe first Women of CX webinar of 2022 takes a deep dive into goods and retail delivery. Gopuff launched in 2013 in Philadelphia, emerging as…
@ChattermillWhat is Unified Customer Intelligence?By Arron WestbrookCustomer experience professionals all need clarity about their customers if they’re to deliver an exceptional customer experience. But when…
CXHow Can Financial Services Companies Take Their Customer Experience to the Next Level?By Arron WestbrookWhen looking at customer experience in the financial services sector today, it is tempting to view it in the context of the Coronavirus…
@ChattermillChattermill Appoints Luke Moore as Chief Revenue OfficerBy Arron WestbrookMoore’s career spans the evolution of digital, from web content management to social media analytics and now to game-changing customer…
CX10 Banking Customer Experience Trends To Watch In 2022By Arron WestbrookThe coronavirus pandemic has had a massive impact on how we interact with our banks. Customer spending habits have changed, use of cash has…
PerspectivesHow to Improve CX With AI-powered Customer Support IntelligenceBy Lorenzo Espinosa Customer support has never been more important. Expectations of customer support today are higher than ever before, and disruptive…
CXWhat Is Sample Size? + 5 Variables to ConsiderBy Arron WestbrookSample size is the total number of responses your survey receives. You may think you can craft the perfect survey questions, throw some…
