CX6 Definitive Ways to Gain and Retain Customer TrustBy João AlvesTrust is the bedrock of most relationships. Think about it, if trust doesn’t exist between two parties, there is very little that can be…
CXHow to Take Command of Every Customer Journey Stage By João AlvesThe customer journey consists of five stages that the customer goes through from the beginning to the end of their relationship with a brand…
@ChattermillChattermill is an Europas 'Hottest B2B/SaaS Startup' Award finalistBy Jack MillerChattermill is very excited to share that we’re now a finalist for the ‘Hottest B2B/SaaS Startup’ award, recognised by The Europas and The…
@ChattermillCelebrating World Product Day 2021By João AlvesToday is World Product Day 🎉 and we have asked our Product leaders from Chattermill to share their product philosophy, insights and advice…
CX 19 Strategic Ways to Improve Customer SatisfactionBy João AlvesMeasuring customer satisfaction is an integral part of the customer journey. If your customers are satisfied and happy with your product or…
CXThe 67 Best Leadership Quotes to Inspire Your CX TeamBy João AlvesIn any company, organization, or team, people look towards leaders for answers in both times of crisis and through the mundane. Similarly…
CX11+ Tips to Avoid Writing Bad Survey QuestionsBy João AlvesSurveys are a great way to obtain customer feedback and improve internal operations at any given organization. While customer surveys can…
CXSample Size CalculatorBy Jack MillerDon’t you wish you could sometimes read people’s minds? Surveys can provide valuable insight into the opinions of a group of people you care…
CXA Complete Guide to Customer Effort Score (CES)By João AlvesOne of the most important aspects of a company’s revenue is customer satisfaction and loyalty. One of the best ways to measure customer…
CX66 Customer Experience Quotes for 2021By João AlvesArguably one of the most pivotal aspects of a business, customer experience is extremely valuable in retention and conversion when it comes…
@ChattermillChattermill Named G2 High Performer in Text AnalyticsBy Jack MillerChattermill Analytics - the unified customer feedback analytics platform that helps companies gain an edge by unifying, measuring and…
CXWhat is a Good NPS Score?By Sam Frampton A company’s success can be impacted by the power of a deceptively simple question: How likely is it that you would recommend Company X? The…
CX10 Tips for Writing Inclusive Demographic Survey QuestionsBy Sam Frampton In 2021, there’s no excuse for writing surveys that aren’t inclusive. This means thinking empathetically about ways your surveys might be…
CXHow HelloFresh Thrived in a Time of UncertaintyBy Jack MillerIt’s no secret that companies were forced to embrace online buying in order to survive the pandemic. However, you might be surprised to…
@ChattermillIntroducing Conversation Analytics!By Gus Aldaya Conversation Analytics is the new game-changing way to extract value and insight from customer conversations. It’s clear for everyone to see…
CXHow to Measure Customer Satisfaction: 6 Key Metrics to KnowBy João AlvesImproving customer satisfaction by addressing consumer pain points and working to enhance the overall customer experience is vital to a…
PerspectivesCX Interview Series with Nate BrownBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
CX5 Key Points for Creating a Unified Customer ExperienceBy Jack MillerToday’s consumer expectations are at an all-time high, as more and more companies are mastering the art of providing exceptional CX. In fact…
