Chattermill logo
  • Platform
    • Understand
    • Track
    • Automate
    • Tour
  • Solution
    • Unified Analytics
    • Scale CX
    • Uncover Insights
    • Unlock Conversations
  • Resources
    • Blog
    • Webinars
    • Templates
    • Whitepapers
    • Insight Tagger
  • Integrations
  • Pricing
  • Log In
  • Try for free
  • Home Blog
  • Perspectives
  • @Chattermill
  • CX
  • Home Blog
  • Perspectives
  • @Chattermill
  • CX
  • Platform
    • Understand
    • Track
    • Automate
    • Tour
  • Solution
    • Unified Analytics
    • Scale CX
    • Uncover Insights
    • Unlock Conversations
  • Resources
    • Blog
    • Webinars
    • Templates
    • Whitepapers
    • Insight Tagger
  • Integrations
  • Pricing
  • Get a Demo
  • Log In
customer-feedback-analysis-hero

CX

How to Use Customer Feedback Analysis to Make the Most of Your Data

By Sam Frampton

The reasons to collect customer feedback are obvious; in order to create the best possible customer experience, you need to find out what…

Webinar Header

Perspectives

How To Make CX Everyone’s Job: Lessons learned from Chattermill’s webinar, featuring Forrester and MOO

By João Alves

CX Challenges of Today To get the negative out of the way, it is important to acknowledge that CX is still not great. There are a lot of…

adrian swinscoe header

Perspectives

Chapter 25: Remove the grit - How to Wow, Adrian Swinscoe

By Adrian Swinscoe

We recently approached some of the best customer experience practitioners to get you the latest and most actionable CX content out there…

cx-analysis-hero

CX

Customer Experience Analysis: How to Get Satisfied Customers in 3 Steps

By Sam Frampton

Everyone knows that customer experience is important. After all, having happy customers is the cornerstone of any successful business…

customer-satisfaction-metrics-hero

CX

The Top 7 Customer Satisfaction Metrics You Need to Know + How to Calculate

By Sam Frampton

Monitoring and analyzing customer satisfaction metrics is a critical practice for your business. And the reason why is pretty obvious: not…

coding-qualitative-data-hero

CX

Coding Qualitative Data: A Beginner’s How-To + Examples

By Sam Frampton

When gathering feedback, whether it’s from surveys, online reviews, or social mentions, the most valuable insights usually come from free…

post-covid-header

Perspectives

Post Covid-19 Lockdown from a CX perspective: How businesses can prepare for the bounce back

By Eva Sulirova

Throughout human history, pandemics have undoubtedly left a deep mark on peoples’ lives and the world around them. Fortunately, this crisis…

guest post header

Perspectives

Emotional Convenience and Responsible Decisions Guide You Through The Corona Crisis

By Steven Van Belleghem

We recently approached some of the best customer experience practitioners to get you the latest and most actionable CX content out there…

ai-text-analytics-hero

CX

Understanding Basic Text Analytics: How it Works and How Businesses Can Take Advantage

By Sam Frampton

Terms like “text analysis,” “sentiment tracking,” and “natural language processing” are thrown around a lot today, as AI-backed inventions…

VoC Survey Header Image

CX

Voice of The Customer Survey | What, Why and How

By Sam Frampton

When you want to identify customers' needs metricsand KPIs such as revenue, NPS and website traffic may give you a rough indicator of…

survey-data-analysis-hero

CX

A Beginner’s Guide to Survey Data Analysis and Data Collection

By Sam Frampton

Running a customer feedback survey seems simple enough; you come up with a few questions, blast them out to everyone on your email lists…

cx errors

CX

Winning By Not Losing: 5 Common CX Errors to Avoid Making

By João Alves

It’s a human tendency to strive for perfection and always try to excel in whatever it is we’re doing. However, a very underappreciated and…

airbnb-header

Perspectives

How Experience-Led Growth Catapulted Airbnb to Unicorn Status

By João Alves

Before we begin, do me a favour… ...take your phone… ...enter your passcode to unlock it.... ...and now, please hand it over to one of your…

social-cx-hero

CX

8 Methods for Improving Your “Social CX” and Gaining More Satisfied Customers Online

By Sam Frampton

In today’s digital age, the lines between different communication channels are being blurred. It’s now considered perfectly normal to be…

covid header

Perspectives

How Brands are Responding to COVID-19

By João Alves

We hope the virus has a short-lived impact, but in the interim, we should brace ourselves for turbulence and have a prepared mindset for the…

customer-churn-hero

CX

Customer Churn Analysis: Why It’s Important and What You Can Do

By Sam Frampton

Customer churn is one of the most vital data points for businesses to track. After all, retaining happy customers is the primary way most…

travel insights blog header

Perspectives

How online travel companies can mitigate the impacts of Covid-19 on CX

By Anfel Bahri

The Covid-19 outbreak has left travel providers in shock, wondering how they can possibly combat the decline in travellers in the coming…

Staying on top of Covid-19

@Chattermill

Staying On Top Of Covid-19 With Chattermill

By Mikhail Dubov

Covid-19 is already shaking up the whole economy. At Chattermill, we appreciate that staying on top of your customer experience becomes even…

← Prev Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
Next Page →
TwitterCreated by Lunacy
mediumCreated by Lunacy
LinkedInCreated by Lunacy
FacebookCreated by Lunacy
Angel ListCreated by Lunacy
Solution
  • Unified Analytics
  • Scale CX
  • Uncover Insights
  • Sync Remote Teams
  • Unlock Conversations
Roles
  • Customer Experience
  • Digital Experience
  • Customer Support
  • Operations
  • Marketing
Product
  • Platform
  • Understand
  • Track
  • Automate
  • Tour
Resources
  • Library
  • Blog
  • Webinars
  • Podcast
  • Templates
  • Whitepapers
  • Customer Experience Statistics
  • Test our Insight Tagger
  • Scaling CX Playbook
  • COVID-19 Responses
Industries
  • Fashion & Apparel
Calculators
  • NPS Calculator
Support
  • Integrations
  • Docs
  • API
  • Legal
Company
  • Pricing
  • Customers
  • Partners
  • Reviews
  • Careers
  • Contact
© Chattermill 2015-2021 All Rights Reserved