CXWhat Is Sample Size? + 5 Variables to ConsiderBy Arron WestbrookSample size is the total number of responses your survey receives. You may think you can craft the perfect survey questions, throw some…
PerspectivesRedefining Customer Support For A New EraBy Mikhail DubovIn today’s customer-first age, customer support has become business-critical. Customers have never before been so vocal when customer…
PerspectivesReturns Are Costing Retailers More Than Ever Before. Here’s What To Do Right Now.By Bradley LawrenceLate in 2021, Nick Beighton stepped down from his role as Chief Executive of online fashion brand Asos amidst a simmering profit warning…
CXHow to Design a Questionnaire That Improves CXBy Arron WestbrookHave you ever wondered what a questionnaire is? And if implementing them has a high enough return on investment (ROI)? Well, the guide below…
CXQualitative vs Quantitative Data: What’s the Difference?By Arron WestbrookWhen it comes to improving your brand’s overall customer experience, your biggest asset is your customers. Their feedback is data — data…
@Chattermill30 Reasons to Love ChattermillBy Mikhail DubovChattermill is a unified customer experience analytics platform enabling companies to analyse customer feedback at scale. Chattermill's…
CXHow to Effectively Conduct an Online Survey in 12 StepsBy João AlvesOnline surveys are an important tool for businesses to learn more about their customers and their goals. They’re a quick, cheap, accurate…
CXTop 5 Retail Customer Experience (CX) Strategies for 2022By Arron WestbrookGetting customer experience right in retail is a big deal. It’s the reason why Amazon and other eCommerce companies have been able to grow…
CXBuild vs Buy – What CX Software Solution is Right For Your Business?By Arron WestbrookToday, off-the-shelf solutions for CX – many of which you can buy on a subscription basis – are more powerful than ever before…
CX71 Survey Questions + Editable TemplatesBy João AlvesSurveys serve an important role in companies’ customer experience (CX) process. They allow companies to learn about their customers and…
@ChattermillGlobal CX Day 2021: The State of CX with Chattermill Co-Founder Dmitry IsupovBy Arron WestbrookOver the past five or so years, customer experience has grown rapidly. A function that was once a nice-to-have has now become a strategic…
CXHow to Build a Survey Results Report in 5 Simple StepsBy João AlvesSurveys offer companies a plethora of quantitative and qualitative feedback into their customer experience. Those presenting the survey…
CX10 Survey Email Subject Line Tactics That Improve Response RateBy João AlvesTo create the best customer experience (CX) possible, businesses need to collect and analyze feedback from their clientele whenever possible…
CXSurvey vs Questionnaire: An In-Depth GuideBy João AlvesNot sure what the difference between a survey and a questionnaire is? No worries, we’ve got this topic covered. After reading this guide…
CXWhat is tNPS? Understanding Transactional Net Promoter Score By João AlvesOne of the most important questions a company should ask its customers is how likely they are to recommend the business or brand to a friend…
CX6 Definitive Ways to Gain and Retain Customer TrustBy João AlvesTrust is the bedrock of most relationships. Think about it, if trust doesn’t exist between two parties, there is very little that can be…
CXHow to Take Command of Every Customer Journey StageBy João AlvesThe customer journey consists of five stages that the customer goes through from the beginning to the end of their relationship with a brand…
@ChattermillSupercharging benefits with BenBy Jack MillerWe’re excited to announce that we recently launched a super-flexible benefits solution for everyone at Chattermill. As we enter this (ever…
