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how to get an accurate sample size for surveys

CX

What Is Sample Size? + 5 Variables to Consider

By Arron Westbrook

Sample size is the total number of responses your survey receives. You may think you can craft the perfect survey questions, throw some…

Redefining Customer Support

Perspectives

Redefining Customer Support For A New Era

By Mikhail Dubov

In today’s customer-first age, customer support has become business-critical. Customers have never before been so vocal when customer…

Returns Are Costing Retailers

Perspectives

Returns Are Costing Retailers More Than Ever Before. Here’s What To Do Right Now.

By Bradley Lawrence

Late in 2021, Nick Beighton stepped down from his role as Chief Executive of online fashion brand Asos amidst a simmering profit warning…

Questionnnaire-hero-image

CX

How to Design a Questionnaire That Improves CX

By Arron Westbrook

Have you ever wondered what a questionnaire is? And if implementing them has a high enough return on investment (ROI)? Well, the guide below…

qualitative vs quantitative data

CX

Qualitative vs Quantitative Data: What’s the Difference?

By Arron Westbrook

When it comes to improving your brand’s overall customer experience, your biggest asset is your customers. Their feedback is data — data…

Team Virtual

@Chattermill

30 Reasons to Love Chattermill

By Mikhail Dubov

Chattermill is a unified customer experience analytics platform enabling companies to analyse customer feedback at scale. Chattermill's…

how-to-create-a-online-survey-hero

CX

How to Effectively Conduct an Online Survey in 12 Steps

By João Alves

Online surveys are an important tool for businesses to learn more about their customers and their goals. They’re a quick, cheap, accurate…

Retail CX

CX

Top 5 Retail Customer Experience (CX) Strategies for 2022

By Arron Westbrook

Getting customer experience right in retail is a big deal. It’s the reason why Amazon and other eCommerce companies have been able to grow…

Build vs Buy Blog Header

CX

Build vs Buy – What CX Software Solution is Right For Your Business?

By Arron Westbrook

Today, off-the-shelf solutions for CX – many of which you can buy on a subscription basis – are more powerful than ever before…

survey-questions-hero-image

CX

71 Survey Questions + Editable Templates

By João Alves

Surveys serve an important role in companies’ customer experience (CX) process. They allow companies to learn about their customers and…

CX Day

@Chattermill

Global CX Day 2021: The State of CX with Chattermill Co-Founder Dmitry Isupov

By Arron Westbrook

Over the past five or so years, customer experience has grown rapidly. A function that was once a nice-to-have has now become a strategic…

survey-results-report

CX

How to Build a Survey Results Report in 5 Simple Steps

By João Alves

Surveys offer companies a plethora of quantitative and qualitative feedback into their customer experience. Those presenting the survey…

customer-survey-subject-lines-hero-image

CX

10 Survey Email Subject Line Tactics That Improve Response Rate

By João Alves

To create the best customer experience (CX) possible, businesses need to collect and analyze feedback from their clientele whenever possible…

survey-vs-questionnaire

CX

Survey vs Questionnaire: An In-Depth Guide

By João Alves

Not sure what the difference between a survey and a questionnaire is? No worries, we’ve got this topic covered. After reading this guide…

what-is-tNPS-header

CX

What is tNPS? Understanding Transactional Net Promoter Score

By João Alves

One of the most important questions a company should ask its customers is how likely they are to recommend the business or brand to a friend…

two-characters-shaking-hands

CX

6 Definitive Ways to Gain and Retain Customer Trust

By João Alves

Trust is the bedrock of most relationships. Think about it, if trust doesn’t exist between two parties, there is very little that can be…

customer-journey-stages-illustration

CX

How to Take Command of Every Customer Journey Stage

By João Alves

The customer journey consists of five stages that the customer goes through from the beginning to the end of their relationship with a brand…

ben-blog-header

@Chattermill

Supercharging benefits with Ben

By Jack Miller

We’re excited to announce that we recently launched a super-flexible benefits solution for everyone at Chattermill. As we enter this (ever…

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