PerspectivesThe Slack Growth Hack: Making Word of Mouth Work By Sam Frampton The company has been on a growth tear over the last few years. The cloud-based technology company has capitalised on the pent-up demand for…
CXThe Ultimate Guide to Net Promoter Score | ChattermillBy Sam Frampton Welcome to the Ultimate Guide to Net Promoter Score Before diving deep into Net Promoter Score System, let's take a step back and get an…
CXThe Guide to Building Your Customer Experience Technology Stack By Sam Frampton Overwhelmed by the sheer number of tools available to help you run your business? You’re not alone. In the digital age we’re in, options…
CXHow to Perform Effective Net Promoter Score AnalysisBy Sam Frampton The following article is Chapter 3 in the Ultimate Guide to Net Promoter Score. The Net Promoter Score (NPS), is the world's leading metric…
CXA Practitioner's Guide to NPS SurveysBy Sam Frampton The following article is Chapter 2 of The Ultimate Guide to Net Promoter Score. The Net Promoter Score (NPS), is the world's leading metric…
CXHow To Improve Your Net Promoter Score? By Sam Frampton The following article is Chapter 4 of The Ultimate Guide to Net Promoter Score. The Net Promoter Score (NPS), is the world's leading metric…
PerspectivesHow Amazon is Taking Over the World by Focusing on Customer Experience Above All ElseBy Mikhail DubovA recent headline tells just how big Amazon has gotten: If you are not based in the US, you can easily substitute the brands above with the…
PerspectivesCX Will Do a Lot More Good Than MarketingBy Dmitry IsupovThe increasing buzz around customer experience (CX) is good news for both brands and consumers. Finally, businesses across the board, are…
@ChattermillAnnouncing our new investment roundBy Mikhail DubovThis has been an incredible year, we've been lucky enough to help some of the world's most customer centric businesses see genuine value by…
PerspectivesHow Amazon could change CX in grocery retailBy Jack MillerAmazon, backed by its customer experience knowhow, breakthrough technology, and competitive pricing strategies has the potential to disrupt…
PerspectivesUsing technology to improve your customer experienceBy Jack MillerOrganisations are transforming their customer experience by making use of new technology to gain deeper insights from their data and better…
PerspectivesCustomer support in the modern ageBy Jack Miller__Customer experience has become a business cliche - and for good reason. __ It drives performance of every single company, from startups to…
PerspectivesChallenger banks must get the basics of customer experience right - Banking CX Part 2By Oliver PreeceCustomer experience is key to the success of challenger banks, but some are not always getting the basics right. Challenger banks are now…
PerspectivesWe analysed customer experience in banking and here's what we found: Part 1 - Established BanksBy Oliver PreeceCustomer experience is the new competitive advantage for banks. Established banks are failing their customers with poor customer experience…
PerspectivesWhy you should pay more attention to your promotersBy Mikhail DubovIt is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this…
PerspectivesWe Analysed ASOS's Customer Experience and Here’s What We FoundBy Mikhail DubovFew industries are as competitive as fashion. Especially these days with the number of high street stores falling year on year. You need to…
PerspectivesThe Top 100 Customer Experience Blogs You Need to Be Reading Part 2By Jack MillerLast month we brought you the first part of our complete list of the 100 customer experience blogs you should be ready. Now the holidays are…
PerspectivesHow to unlock customer data silos from different channelsBy Jack MillerSo you've got your customer feedback, your NPS scores, your CSAT, your reviews, your Zendesk tickets, and your social media. It's in…
