Perspectives

The Problem With Customer Experience in Travel

By Jack Miller

It comes down to a better customer experience (CX). On demand travel companies are disrupting the industry by giving customers more control…

Perspectives

4 things the travel Industry can learn from Airbnb’s incredible growth story

By Mikhail Dubov

Airbnb struggled to get that hockey stick growth for a few years and in a now famous incident had to resort to selling custom designed…

CX

Net Promoter Score: Why most companies are doing it wrong

By Mikhail Dubov

Last month we wrote about how Slack uses NPS to fuel its rocketing growth. These are the guys who know their NPS. Slack are not unique…

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