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Customer Experience Books

Perspectives

20 Best Books on Customer Experience

By Sam Frampton

Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great…

Learnings

Perspectives

Top 5 Learnings We’ve Discovered Working With The Best Companies For Customer Experience

By Junior Hewitt

Here at Chattermill, we have the pleasure of working with market-leading companies such as Zappos, Skyscanner, Transferwise and many more…

The Premier League

Perspectives

Introducing the Premier League CX Table - Which Club Takes Home the Bragging Rights?

By Sam Frampton

The screen in our hands is now a gateway to entertainment and sports content online and with one of the most exciting Premier League title…

Crowd Shot

@Chattermill

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla

By Sam Frampton

A recap of the Experience Meetup Thank you to our attendees and speakers who attended the second edition of the Experience Meet Up co-hosted…

Robot

Perspectives

How Artificial Intelligence Can Transform Your Customer Experience Strategy

By Sam Frampton

Since the inception of computers, scientists have had a strong desire to make machines understand the human language. Communicating like a…

Feedback

CX

A Deep Dive into Surveys: Open Ended Vs. Close Ended

By Sam Frampton

Survey questions come in two main varieties: open-ended and close-ended. When creating excellent online surveys, it’s critical you make…

Amazon US Open 2018

Perspectives

US Open 2018: Can Amazon Ace Live Sports Broadcasting?

By Sam Frampton

The 2018 US Open came to a close this past Sunday. With one returning champion and a new women's champion it was a tournament full of…

Slack's Growth in Daily Active Users

Perspectives

The Slack Growth Hack: Making Word of Mouth Work

By Sam Frampton

The company has been on a growth tear over the last few years. The cloud-based technology company has capitalised on the pent-up demand for…

Chattermill Guide: Net Promoter Score: Guide, Tips and Case Study

CX

The Ultimate Guide to Net Promoter Score | Chattermill

By Sam Frampton

Welcome to the Ultimate Guide to Net Promoter Score Before diving deep into Net Promoter Score System, let's take a step back and get an…

Text Analytics

CX

The Guide to Building Your Customer Experience Technology Stack

By Sam Frampton

Overwhelmed by the sheer number of tools available to help you run your business? You’re not alone. In the digital age we’re in, options are…

Chapter 3 NPS Guide

CX

How to Perform Effective Net Promoter Score Analysis

By Sam Frampton

The following article is Chapter 3 in the Ultimate Guide to Net Promoter Score. The Net Promoter Score (NPS), is the world's leading metric…

The Ultimate Guide to NPS | Chapter 2

CX

A Practitioner's Guide to NPS Surveys

By Sam Frampton

The following article is Chapter 2 of The Ultimate Guide to Net Promoter Score. The Net Promoter Score (NPS), is the world's leading metric…

Chapter 4 NPS Guide

CX

How To Improve Your Net Promoter Score?

By Sam Frampton

The following article is Chapter 4 of The Ultimate Guide to Net Promoter Score. The Net Promoter Score (NPS), is the world's leading metric…

amazon

Perspectives

How Amazon is Taking Over the World by Focusing on Customer Experience Above All Else

By Mikhail Dubov

A recent headline tells just how big Amazon has gotten: If you are not based in the US, you can easily substitute the brands above with the…

colourful crowd

Perspectives

CX Will Do a Lot More Good Than Marketing

By Dmitry Isupov

The increasing buzz around customer experience (CX) is good news for both brands and consumers. Finally, businesses across the board, are…

Chattermill Demo

@Chattermill

Announcing our new investment round

By Mikhail Dubov

This has been an incredible year, we've been lucky enough to help some of the world's most customer centric businesses see genuine value by…

Amazon now officially owns Whole Foods

Perspectives

How Amazon could change CX in grocery retail

By Jack Miller

Amazon, backed by its customer experience knowhow, breakthrough technology, and competitive pricing strategies has the potential to disrupt…

Using technology to improve customer experience

Perspectives

Using technology to improve your customer experience

By Jack Miller

Organisations are transforming their customer experience by making use of new technology to gain deeper insights from their data and better…

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