Perspectives4 things the travel Industry can learn from Airbnb’s incredible growth storyBy Mikhail DubovAirbnb struggled to get that hockey stick growth for a few years and in a now famous incident had to resort to selling custom designed…
CXNet Promoter Score: Why most companies are doing it wrongBy Mikhail DubovLast month we wrote about how Slack uses NPS to fuel its rocketing growth. These are the guys who know their NPS. Slack are not unique…
Why most surveys suckBy Mikhail DubovHave you ever received an email from a company with something like “Tell us what you think” in the subject line. I receive one almost every…
Why the creator of NPS thinks you should look at customer verbatimsBy Mikhail DubovNet Promoter Score has taken off like few measures have in recent years. Companies from Apple and Tesla to HSBC and Lego are using it and…
