COVID 19

Perspectives

Post Covid-19 Lockdown from a CX perspective: How businesses can prepare for the bounce back

By Eva Sulirova

Throughout human history, pandemics have undoubtedly left a deep mark on peoples’ lives and the world around them. Fortunately, this crisis…

Perspectives

Emotional Convenience and Responsible Decisions Guide You Through The Corona Crisis

By Steven Van Belleghem

We recently approached some of the best customer experience practitioners to get you the latest and most actionable CX content out there…

Perspectives

How Brands are Responding to COVID-19

By João Alves

We hope the virus has a short-lived impact, but in the interim, we should brace ourselves for turbulence and have a prepared mindset for the…

Perspectives

How online travel companies can mitigate the impacts of Covid-19 on CX

By Anfel Bahri

The Covid-19 outbreak has left travel providers in shock, wondering how they can possibly combat the decline in travellers in the coming…