CUSTOMER FEEDBACK

CX

How to Close the Customer Feedback Loop for Detractors, Promoters, and Everyone in Between

By João Alves

Working to close the customer feedback loop is an ongoing strategy for improving CX. By constantly talking with your customers about where…

Perspectives

How to unlock customer data silos from different channels

By Jack Miller

So you've got your customer feedback, your NPS scores, your CSAT, your reviews, your Zendesk tickets, and your social media. It's in…