CXHow to Close the Customer Feedback Loop for Detractors, Promoters, and Everyone in BetweenBy João AlvesWorking to close the customer feedback loop is an ongoing strategy for improving CX. By constantly talking with your customers about where…
PerspectivesHow to unlock customer data silos from different channelsBy Jack MillerSo you've got your customer feedback, your NPS scores, your CSAT, your reviews, your Zendesk tickets, and your social media. It's in…
