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FINANCE

Challenger bank dashboards graphic customer experience (CX)

Perspectives

Challenger banks must get the basics of customer experience right - Banking CX Part 2

By Oliver Preece

Customer experience is key to the success of challenger banks, but some are not always getting the basics right. Challenger banks are now…

Banking Insights: Part 1

Perspectives

We analysed customer experience in banking and here's what we found: Part 1 - Established Banks

By Oliver Preece

Customer experience is the new competitive advantage for banks. Established banks are failing their customers with poor customer experience…

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