Chattermill logo
  • Platform
    • Understand
    • Track
    • Automate
    • Tour
  • Solution
    • Unified Analytics
    • Scale CX
    • Uncover Insights
    • Unlock Conversations
  • Resources
    • Blog
    • Webinars
    • Templates
    • Whitepapers
    • Insight Tagger
  • Integrations
  • Pricing
  • Log In
  • Try for free
  • Home Blog
  • Perspectives
  • @Chattermill
  • CX
  • Home Blog
  • Perspectives
  • @Chattermill
  • CX
  • Platform
    • Understand
    • Track
    • Automate
    • Tour
  • Solution
    • Unified Analytics
    • Scale CX
    • Uncover Insights
    • Unlock Conversations
  • Resources
    • Blog
    • Webinars
    • Templates
    • Whitepapers
    • Insight Tagger
  • Integrations
  • Pricing
  • Get a Demo
  • Log In

SURVEYS

Tips-for-Writing-Inclusive-Customer-Surveys-header

CX

10 Tips for Writing Inclusive Demographic Survey Questions

By Sam Frampton

In 2021, there’s no excuse for writing surveys that aren’t inclusive. This means thinking empathetically about ways your surveys might be…

VoC Survey Header Image

CX

Voice of The Customer Survey | What, Why and How

By Sam Frampton

When you want to identify customers' needs metricsand KPIs such as revenue, NPS and website traffic may give you a rough indicator of…

avoid-response-bia-hero

CX

9+ Tips for Identifying and Avoiding Response Bias in Surveys

By Sam Frampton

One of the best ways to get inside the minds of your customers and understand their pain points is to gather their feedback through surveys…

close ended survey

CX

The Advantages of Open Ended Survey Questions

By Sam Frampton

Leading CX companies are switching up how they collect feedback. If you haven't started already, it's never been more critical to learn how…

surveys

CX

How to Increase Survey Response Rates

By Sam Frampton

It comes down to basic statistics: a small sample size undermines the reliability of your data. And when you're putting together a customer…

Feedback

CX

A Deep Dive into Surveys: Open Ended Vs. Close Ended

By Sam Frampton

Survey questions come in two main varieties: open-ended and close-ended. When creating excellent online surveys, it’s critical you make…

Customer Feedback Data Analysis

CX

How to make surveys worth the effort

By Jack Miller

Right now in my inbox I have at least 5 emails from companies asking for my feedback as a customer. I may open one of them later on if I…

TwitterCreated by Lunacy
mediumCreated by Lunacy
LinkedInCreated by Lunacy
FacebookCreated by Lunacy
Angel ListCreated by Lunacy
Solution
  • Unified Analytics
  • Scale CX
  • Uncover Insights
  • Sync Remote Teams
  • Unlock Conversations
Roles
  • Customer Experience
  • Digital Experience
  • Customer Support
  • Operations
  • Marketing
Product
  • Platform
  • Understand
  • Track
  • Automate
  • Tour
Resources
  • Library
  • Blog
  • Webinars
  • Podcast
  • Templates
  • Whitepapers
  • Customer Experience Statistics
  • Test our Insight Tagger
  • Scaling CX Playbook
  • COVID-19 Responses
Industries
  • Fashion & Apparel
Calculators
  • NPS Calculator
Support
  • Integrations
  • Docs
  • API
  • Legal
Company
  • Pricing
  • Customers
  • Partners
  • Reviews
  • Careers
  • Contact
© Chattermill 2015-2021 All Rights Reserved