TEXT ANALYTICS

CX

Understanding Basic Text Analytics: How it Works and How Businesses Can Take Advantage

By Sam Frampton

Terms like “text analysis,” “sentiment tracking,” and “natural language processing” are thrown around a lot today, as AI-backed inventions…

Perspectives

Words in numbers

By Mikhail Dubov

Just how well can a computer understand written language? We look at some of the latest advancements in machine learning and what it means…