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TRAVEL

NPS

Perspectives

Why you should pay more attention to your promoters

By Mikhail Dubov

It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this…

Customer Experience in Travel

Perspectives

The Problem With Customer Experience in Travel

By Jack Miller

It comes down to a better customer experience (CX). On demand travel companies are disrupting the industry by giving customers more control…

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