PerspectivesWhy you should pay more attention to your promotersBy Mikhail DubovIt is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this…
PerspectivesThe Problem With Customer Experience in TravelBy Jack MillerIt comes down to a better customer experience (CX). On demand travel companies are disrupting the industry by giving customers more control…
