NPS Customer Feedback
Arm your NPS data with Actionable Insights
Avoid becoming data rich but insight poor by utilising every last NPS awarded by your customers. Transform your NPS data into trends depicted on graphs that tell a story that may've otherwise been lost. Use workflows to track your NPS, setting them up to be your eyes and ears at every turn.
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Feedback
Move from data rich to insight rich by effortlessly adjusting your CX lense using powerful filters to narrow down on specific insights to save and share with your team. Control the granularity of your data by filtering your feedback comments by category and refine your search using themes and sentiment. Our dynamic platform will reflect your feedback query as you uncover deeper insights in real-time.
Analytics
Unified Feedback Analytics bring together data across experiences and transactions, insights and actions to help teams improve CX, reduce churn and support growth. Build powerful charts and graphs to showcase insights in the clearest, most relevant, and most granular way possible.
Workflows
Automate your CX workflow across the entire customer journey with our powerful integrations to take action at the right time, minimise at-risk revenue and seize opportunities to increase sales. Anticipate customer needs and avoid losing customers before it's too late by triggering actions based on customised conditions to maintain a watchful eye over your feedback.
Nilan Peiris
VP Growth"Chattermill enables our team to uncover customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth."
Dan Moross
Director of Customer Experience"Chattermill has played a pivotal role in swifly spotting operational issues to enhance our physical product and the online experience."
Alex Genov
Head of Insight"The Chattermill algorithms worked really well with our customer comments data right out of the gate. On top of that the team is great to work with."
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