Customer Experience Sentiment

Navigate Sentiment behind your Customer Feedback Data

Start your 30 day free trial to conduct analysis that understands the sentiment behind your customer feedback. Encapsulate the complexities of sentiment with ease using dashboards that narrate the customer journey.

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Access actionable CX insights in real-time

Move from data rich to insight rich by effortlessly adjusting your CX lens using powerful filters to narrow down on specific insights to save and share with your team. Filter your feedback comments by category and refine your search using themes and sentiment.

View all data sources in one place

Unified Feedback Analytics brings together data across experiences and transactions in one place, helping teams unlock actionable insights quicker than ever before. Build clear and detailed charts to showcase actions that will improve CX, reduce churn and support growth.

Automate your CX Workflow

Automate your customer journey actions and processes with our powerful integrations. Take timely action in order to minimise at-risk revenue and seize opportunities to increase sales. Anticipate customer needs and avoid losing customers by triggering actions based on predefined conditions.