>
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Smiling woman with curly brown hair against a bright blue circular background.
Victoria White
Head of Customer Audience Strategy
With a background in Aeronautical Engineering and Investment Banking, Victoria is highly numerate and commercially minded. She led teams at Virgin Atlantic for seven years in Finance, Strategy, Commercial, Customer and Data, most recently as Head of Customer Loyalty and then Head of Data Science.
Currently Victoria is Head of Customer Audience Strategy at ASOS responsible for maximising CLTV through personalisation and retention. Because of the breadth of Victoria's experience, she is very comfortable working cross-functionally and in new industries or new business areas.
Smiling woman with long blonde hair against a bright blue circular background.
Natasha
Wear
Director Customer Experience
The word ZOPA in bold turquoise uppercase letters on a white background.
Natasha is responsible for maximising customer lifetime value for Zopa’s 800,000-strong customer base. This includes taking ownership of the customer lifecycle from acquisition through to ongoing engagement, as well as cross-selling across the digital bank’s lending and savings products. Prior to this role, Natasha was CEO of Zopa's P2P business for four years delivering profitability in 2018 and 2019, steering the business through the Covid-19 pandemic and ultimately overseeing the closure of the P2P arm in early 2022 to focus on banking products.
Portrait of a smiling woman with blonde hair against a blue circular background.
Rhea Fox
Chief Digital Officer
Handwritten cursive script spelling the word 'paperchase' in black ink.
Rhea started off life in agencies specialsing in research and customer strategy, before moving client-side into marketing, strategy, marketing effectiveness and digital trading roles (ghd, eBay, Aviva). Currently Chief Digital Officer at Paperchase, she is overseeing the digital transformation encompassing site migration, digital marketing and marketplaces expansion. Rhea’s a member of the MRS steering group - Delphi - has been a regular MRS Awards judge over the last 5 years and is deeply passionate about the power of insight to inform customer strategy.
Close-up of a woman with light brown hair, blue eyes, and bright red lipstick against a blue circular background.
Paula Bobbett
Chief Digital Officer
Boots pharmacy logo in navy blue cursive script.
Paula was appointed to her current executive role in May 2022 and is responsible for continuing to deliver at scale and pace digital transformation across Boots commercial operations.
Since joining Boots in December 2020, Paula has driven the end-to-end development of boots.com during a period of massive growth. She has been instrumental in strengthening online performance and positioning boots.com as the UK’s number one health and beauty website.
Paula has also been instrumental in partnering with Deliveroo, increasing Boots’ online market share, overseeing dramatic improvements to basket and checkout as well as laying the foundations for exciting future developments.  
Paula has a highly experienced background in online trading, commercial strategy and analytics, moving to Boots from her role as Head of Online Performance at Dixons Carphone.
She has held senior analytics and customer insight roles at a variety of companies, including Strategy and Analytics Manager at Avon, Commercial Insight Manager at Debenhams, as well as roles at British Airways and Vanguard Strategy.
Paula specialises in business strategy and critical analysis, particularly in online marketing.
Smiling man with short dark hair and a goatee, wearing a patterned collared shirt, against a blue circular background.
Nilan Peiris
Chief Product Officer
Nilan joined Wise in 2014 as VP Growth, helping the company scale and work towards the mission, but he'd been following Wise's journey since 2012 as an advisor.
Prior to Wise, Nilan was VP Growth at HouseTrip, in charge of scaling the company’s growth in the European market. He’s also worked as Chief Marketing Technology Officer at Holiday Extras, where he was responsible for all areas of technology, marketing and customer acquisition.
Nilan also advises a number of early stage startups on growth and getting to traction.
Linkedin
Twitter
Customer Intelligence Summit 2023

Learn from
the world’s best CX leaders

FREE EVENT

March 30th
White Rabbit Studios, Shoreditch
Media Partner
Abstract digital art with blue geometric shapes forming a circular pattern on a dark purple background.
Live & Virtual
Free
WATCH 2023 SESSIONSRESERVE YOUR SPACE FOR 2024
Green gradient promotional banner stating Live & Virtual, Free, with a Register button and date 30 March 2023.
Media Partner
The Customer Intelligence Summit 2023 was a day to remember!
‍
We all left inspired and with actionable takeaways on how to prove the value of CX, increase customer retention, and improve the product experience.Read our write-up of the day - with all the key insights and takeaways from the incredible CX, Product, and Insight leaders that joined us.

Watch all of our recordings below from the Customer Intelligence Summit 2023. Amazon, Boots, Wise & more….
Media Partner

THIS EVENT IS FOR CX & PRODUCT PROS LOOKING TO:

Abstract digital illustration of layered, curved yellow lines on a dark blue background.Abstract digital illustration of layered, translucent polygonal shapes with cyan outlines on a dark blue background.
Better Understand Customers
Increase Customer Loyalty and Retention
Prove the ROI of Customer Experience
For CX leaders who want to understand what their customers want, and deliver game-changing CX strategies
Customer loyalty declining. Expectations rising. More disparate data than ever to analyse.
Understanding what customers want, and managing your customer experience can be incredibly tough.
So what should customer leaders do?
Protecting your budget even tougher.
Secure your spot
At Customer Intelligence Summit, You’ll Hear Game-Changing Insights and Tactical Strategies to Radically Improve Your CX
Learn what the best CX leaders we know are doing to better understand their customers, unify and analyse their customer data, and deliver retention-driving customer experiences.

Hear sessions about:

  • How to understand your true customer reality
  • Why customer retention matters more than ever
  • What's driving customer retention and churn
  • How to prove the value of CX
  • How to protect your CX budget
WATCH 2023 SESSIONS
Logos of Wise, Amazon, Paperchase, an abstract dot pattern, Monica Vinader, Zopa, Boots, and Cazoo on a dark background.

Sessions

12:30
Arrivals & Registration
13:30 - 13:50
The Future of CX: Moving Towards a More Unified, Intelligent Approach
Smiling man with short brown hair against a blue circular background.

Mikhail Dubov

CEO & Co-Founder
Headshot of a smiling man with light skin and brown hair against a blue circular background.

Dmitry Isupov

Co-Founder and Chief Strategy & Insights Officer
Presenter standing on stage at Customer Intelligence Summit 2023 with a slide about upcoming Insight Assistant AI tool projected behind.
14:00 - 14:30
Keynote Presentation: How to Prove the Value of CX
Smiling woman with light brown hair and hoop earrings against a blue background.

Amanda Whiteside

Head of WW Customer Optimisation & Enablement
Amazon Web Services (AWS) logo with white letters and orange curved arrow.
Headshot of a middle-aged man with short hair, a beard, and light blue eyes against a bright yellow circular background.
Moderator

Luke Moore

Chief Revenue Officer
Woman in black suit sitting on a brown chair speaking into a microphone at Customer Intelligence Summit 2023.
14:40 - 15:05
How Wise Uses Customer Feedback to Drive Product Success
Smiling man with short dark hair and a goatee, wearing a patterned collared shirt, against a blue circular background.

Nilan Peiris

Chief Product Officer
Smiling man with dark hair and stubble against a bright yellow circular background.
Moderator

Vincent Dollet

VP Product
Man in a plaid shirt speaking on stage at Customer Intelligence Summit 2023, holding a microphone and a cup.
15:05 - 15:35
Networking Break
15:35 - 16:05
CX Retail Trends: What Do Customers Care About Most?
Man with short brown hair, beard, and glasses smiling against a bright yellow circular background.

Tom Whitney

VP, Solutions Consulting
Smiling woman with blonde hair against a bright yellow circular background.

Teri Baines

Senior Product Manager
A presenter pointing at a large screen displaying data charts and text, with an audience and a seated woman watching during Customer Intelligence Summit 2023.
16:15 - 16:45
Women of CX: Why We Need More CX in The C-Suite
  • Why are there so few CXOs/CCO’s and what can we do to change this?
  • Why are so few of these leaders women?
  • What impact do you think this is having on businesses?
  • What's your experience been of being a CX leader?
  • How can women support each other to move into leadership positions?
Close-up of a woman with light brown hair, blue eyes, and bright red lipstick against a blue circular background.

Paula  Bobbett

Chief Digital Officer
Boots
Portrait of a smiling woman with blonde hair against a blue circular background.

Rhea Fox

Digital Director
Handwritten-style script text reading 'Paperchase' in white on a transparent background.
Smiling woman with curly brown hair against a bright blue circular background.

Victoria White

Head of Customer Audience Strategy
ASOS brand logo in white.
Portrait of a woman with straight brown hair and bangs, smiling, on a blue background.

Becci Edmondson

Chief Product Officer
Smiling young woman with long blonde hair against a bright blue circular background.

Jade Roberts

Head of CX
Portrait of a smiling woman with dark hair against a bright yellow background.
Moderator

Chandni Trehan

VP, Marketing
Two women engaged in conversation on stage at Customer Intelligence Summit 2023, one holding a microphone.
16:55 - 17:35
CX Leaders Roundtable: How to Drive Customer Retention and Protect Your CX Budget
  • Why Customer Retention Matters More than Ever
  • Why Customer Retention is Key to Protecting CX Budgets
  • How To Find Out What’s Driving Customer Retention and Churn
  • How To Know Where To Prioritise Based on Business Impact
Smiling man with short hair and headphones around his neck on a blue circular background.

Ross Macfarlane

Product Owner
H&M brand logo in white script on a transparent background.
Smiling woman with long blonde hair against a bright blue circular background.

Natasha Wear

Director Customer Experience
The word ZOPA in bold turquoise uppercase letters on a white background.
Smiling woman with curly brown hair against a bright blue circular background.

Victoria White

Head of Customer Audience Strategy
ASOS brand logo in white.
Smiling woman with long blonde hair against a blue circular background.

Carli Glines

Head of Product -Customer Experience
Cazoo company logo in bold red uppercase letters.
Portrait of a man with short dark hair and a trimmed beard smiling against a bright yellow circular background.
Moderator

Bradley Lawrence

Sales Director
Two women seated on brown chairs engaged in a panel discussion, one speaking into a microphone, with event logos for Customer Intelligence Summit 2023 and CX Leaders Roundtable visible.
17:40 - 18:00
Chattermill CX Award Announcements
18:00
Networking Drinks
Tasty Street Food! Creative Cocktails!
Join us after the summit for an evening of mixing and mingling.
Media Partner
Abstract white line shapes with rounded corners forming layered arcs on a bright blue background.Abstract white outlined triangular and curved shapes overlapping on a bright blue background.

Speakers

Join the biggest names in CX and the next wave of CX leaders you need to be aware of.
The kind of speakers you usually pay thousands of dollars to see. Except this time, it’s free.
Smiling man with short dark hair and goatee, against a dark background with blue geometric shapes.

Nilan
Peiris

Chief Product Officer
‍
Speaker Profile
Smiling woman with blonde hair and blue eyes against a dark blue background with light blue geometric shapes.

Amanda
Whiteside

Head of WW Customer Optimisation & Enablement
Amazon logo with light gray text and the orange smile arrow underneath.
Speaker Profile
Portrait of a woman with shoulder-length blonde hair, blue eyes, and bright red lipstick, against a dark purple background with blue geometric outlines.

Paula
Bobbett

Chief Digital Officer
‍
Boots
Speaker Profile
Portrait of a smiling woman with blonde hair against a dark blue background with light blue geometric shapes.

Rhea
Fox

Chief Product Officer
‍
‍
Handwritten-style script text reading 'Paperchase' in white on a transparent background.
Speaker Profile
Smiling woman with curly brown hair on a dark purple background with blue geometric lines.

Victoria
White

Head of Customer Audience Strategy
ASOS brand logo in white.
Speaker Profile
Portrait of a smiling woman with long blonde hair and blue eyes against a dark background with blue abstract shapes.

Natasha
Wear

Director Customer Experience
‍
‍
The word ZOPA in bold turquoise uppercase letters on a white background.
Speaker Profile
Smiling woman with light brown hair against a dark background with blue abstract lines.

Carli
Glines

Head of Product - Customer Experience
Cazoo company logo in bold red uppercase letters.
Speaker Profile
Smiling woman with light brown hair and green eyes on a dark purple background with blue geometric lines.

Jade
Roberts

Head of CX
Speaker Profile
Close-up of a woman with short brown hair and bangs smiling against a dark background with blue abstract shapes.

Becci
Edmondson

Chief Product Officer
Speaker Profile
Smiling man with short hair against a dark purple background with blue geometric line patterns.

Ross Macfarlane

Product Owner
H&M
Speaker Profile
Abstract dark blue circular pattern with segmented curved shapes and thin glowing lines on a navy background.
Abstract circular design with six blue geometric shapes on a dark blue background.

Secure your spot

Virtually
Online
Register
Free
2024
Live & In Person
London
Register
Free
2024

For any questions - please reach out toemily@chattermill.io

The Venue

White Rabbit, 471-473 The Arches Dereham Place, Shoreditch, London EC2A 3HJ

Dimly lit conference room with rows of empty chairs, five red armchairs on stage, and a podium under a projection reading Customer Intelligence Summit 2023.
Map highlighting Shoreditch area in London with nearby landmarks including The Blues Kitchen, Barrio Shoreditch, Beigel Bake Brick Lane Bakery, Brick Lane Market, and The Truman Brewery.

FAQs

How do I register?

Please register via the ‘Secure Your Spot’ tab. You can decide whether you would like to attend physically or virtually.

If I cannot attend the physical event, can I attend virtually?

Of course! Everything will be live-streamed.

What is the dress code?

Smart casual.

What if I have to cancel?

If you are attending physically and need to cancel your registration, please contact Emily atemily@chattermill.io

Who can I contact for questions?

For any questions - please reach out toemily@chattermill.io

© Chattermill 2015-2023 All Rights Reserved
Facebook
Linkedin
Medium
Twitter
Angellist