Media Partner
THIS EVENT IS FOR CX & PRODUCT PROS LOOKING TO:


Better Understand Customers
Increase Customer Loyalty and Retention
Prove the ROI of Customer Experience
For CX leaders who want to understand what their customers want, and deliver game-changing CX strategies
Customer loyalty declining. Expectations rising. More disparate data than ever to analyse.
Understanding what customers want, and managing your customer experience can be incredibly tough.
So what should customer leaders do?
Protecting your budget even tougher.
Secure your spotAt Customer Intelligence Summit, You’ll Hear Game-Changing Insights and Tactical Strategies to Radically Improve Your CX
Learn what the best CX leaders we know are doing to better understand their customers, unify and analyse their customer data, and deliver retention-driving customer experiences.
Hear sessions about:
- How to understand your true customer reality
- Why customer retention matters more than ever
- What's driving customer retention and churn
- How to prove the value of CX
- How to protect your CX budget



Speakers
Join the biggest names in CX and the next wave of CX leaders you need to be aware of.
The kind of speakers you usually pay thousands of dollars to see. Except this time, it’s free.
The kind of speakers you usually pay thousands of dollars to see. Except this time, it’s free.

Sessions
12:30
Arrivals & Registration
13:30 - 13:50
The Future of CX: Moving Towards a More Unified, Intelligent Approach

Mikhail Dubov
CEO & Co-Founder

Dmitry Isupov
Co-Founder and Chief Strategy & Insights Officer
14:00 - 14:30
Keynote Presentation: How to Prove the Value of CX

Amanda Whiteside
Head of WW Customer Optimisation & Enablement


Moderator
Luke Moore
Chief Revenue Officer
14:40 - 15:05
How Wise Uses Customer Feedback to Drive Product Success

Nilan Peiris
Chief Product Officer

Moderator
Vincent Dollet
VP Product
15:05 - 15:35
Networking Break
15:35 - 16:05
CX Retail Trends: What Do Customers Care About Most?

Tom Whitney
VP, Solutions Consulting

Teri Baines
Senior Product Manager
16:15 - 16:45
Women of CX: Why We Need More CX in The C-Suite
- Why are there so few CXOs/CCO’s and what can we do to change this?
- Why are so few of these leaders women?
- What impact do you think this is having on businesses?
- What's your experience been of being a CX leader?
- How can women support each other to move into leadership positions?

Paula Bobbett
Chief Digital Officer


Rhea Fox
Digital Director


Victoria White
Head of Customer Audience Strategy


Becci Edmondson
Chief Product Officer

Jade Roberts
Head of CX

Moderator
Chandni Trehan
VP, Marketing
16:55 - 17:35
CX Leaders Roundtable: How to Drive Customer Retention and Protect Your CX Budget
- Why Customer Retention Matters More than Ever
- Why Customer Retention is Key to Protecting CX Budgets
- How To Find Out What’s Driving Customer Retention and Churn
- How To Know Where To Prioritise Based on Business Impact

Ross Macfarlane
Product Owner


Natasha Wear
Director Customer Experience


Victoria White
Head of Customer Audience Strategy


Carli Glines
Head of Product -Customer Experience


Moderator
Bradley Lawrence
Sales Director
17:40 - 18:00
Chattermill CX Award Announcements
18:00
Networking Drinks
Tasty Street Food! Creative Cocktails!
Join us after the summit for an evening of mixing and mingling.
Media Partner

Secure your spot
For any questions - please reach out toemily@chattermill.io
The Venue
White Rabbit, 471-473 The Arches Dereham Place, Shoreditch, London EC2A 3HJ


FAQs
How do I register?
Please register via the ‘Secure Your Spot’ tab. You can decide whether you would like to attend physically or virtually.
If I cannot attend the physical event, can I attend virtually?
Of course! Everything will be live-streamed.
What is the dress code?
Smart casual.
What if I have to cancel?
If you are attending physically and need to cancel your registration, please contact Emily atemily@chattermill.io
Who can I contact for questions?
For any questions - please reach out toemily@chattermill.io