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Victoria White
Head of Customer Audience Strategy
With a background in Aeronautical Engineering and Investment Banking, Victoria is highly numerate and commercially minded. She led teams at Virgin Atlantic for seven years in Finance, Strategy, Commercial, Customer and Data, most recently as Head of Customer Loyalty and then Head of Data Science.
Currently Victoria is Head of Customer Audience Strategy at ASOS responsible for maximising CLTV through personalisation and retention. Because of the breadth of Victoria's experience, she is very comfortable working cross-functionally and in new industries or new business areas.
Natasha
Wear
Director Customer Experience
Natasha is responsible for maximising customer lifetime value for Zopa’s 800,000-strong customer base. This includes taking ownership of the customer lifecycle from acquisition through to ongoing engagement, as well as cross-selling across the digital bank’s lending and savings products. Prior to this role, Natasha was CEO of Zopa's P2P business for four years delivering profitability in 2018 and 2019, steering the business through the Covid-19 pandemic and ultimately overseeing the closure of the P2P arm in early 2022 to focus on banking products.
Rhea Fox
Chief Digital Officer
Rhea started off life in agencies specialsing in research and customer strategy, before moving client-side into marketing, strategy, marketing effectiveness and digital trading roles (ghd, eBay, Aviva). Currently Chief Digital Officer at Paperchase, she is overseeing the digital transformation encompassing site migration, digital marketing and marketplaces expansion. Rhea’s a member of the MRS steering group - Delphi - has been a regular MRS Awards judge over the last 5 years and is deeply passionate about the power of insight to inform customer strategy.
Paula Bobbett
Chief Digital Officer
Paula was appointed to her current executive role in May 2022 and is responsible for continuing to deliver at scale and pace digital transformation across Boots commercial operations.
Since joining Boots in December 2020, Paula has driven the end-to-end development of boots.com during a period of massive growth. She has been instrumental in strengthening online performance and positioning boots.com as the UK’s number one health and beauty website.
Paula has also been instrumental in partnering with Deliveroo, increasing Boots’ online market share, overseeing dramatic improvements to basket and checkout as well as laying the foundations for exciting future developments.  
Paula has a highly experienced background in online trading, commercial strategy and analytics, moving to Boots from her role as Head of Online Performance at Dixons Carphone.
She has held senior analytics and customer insight roles at a variety of companies, including Strategy and Analytics Manager at Avon, Commercial Insight Manager at Debenhams, as well as roles at British Airways and Vanguard Strategy.
Paula specialises in business strategy and critical analysis, particularly in online marketing.
Nilan Peiris
Chief Product Officer
Nilan joined Wise in 2014 as VP Growth, helping the company scale and work towards the mission, but he'd been following Wise's journey since 2012 as an advisor.
Prior to Wise, Nilan was VP Growth at HouseTrip, in charge of scaling the company’s growth in the European market. He’s also worked as Chief Marketing Technology Officer at Holiday Extras, where he was responsible for all areas of technology, marketing and customer acquisition.
Nilan also advises a number of early stage startups on growth and getting to traction.
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Customer Intelligence Summit 2023

Learn from
the world’s best CX leaders

FREE EVENT

March 30th
White Rabbit Studios, Shoreditch
Media Partner
Live & Virtual
Free
WATCH 2023 SESSIONSRESERVE YOUR SPACE FOR 2024
Media Partner
The Customer Intelligence Summit 2023 was a day to remember!
‍
We all left inspired and with actionable takeaways on how to prove the value of CX, increase customer retention, and improve the product experience.Read our write-up of the day - with all the key insights and takeaways from the incredible CX, Product, and Insight leaders that joined us.

Watch all of our recordings below from the Customer Intelligence Summit 2023. Amazon, Boots, Wise & more….
Media Partner

THIS EVENT IS FOR CX & PRODUCT PROS LOOKING TO:

Better Understand Customers
Increase Customer Loyalty and Retention
Prove the ROI of Customer Experience
For CX leaders who want to understand what their customers want, and deliver game-changing CX strategies
Customer loyalty declining. Expectations rising. More disparate data than ever to analyse.
Understanding what customers want, and managing your customer experience can be incredibly tough.
So what should customer leaders do?
Protecting your budget even tougher.
Secure your spot
At Customer Intelligence Summit, You’ll Hear Game-Changing Insights and Tactical Strategies to Radically Improve Your CX
Learn what the best CX leaders we know are doing to better understand their customers, unify and analyse their customer data, and deliver retention-driving customer experiences.

Hear sessions about:

  • How to understand your true customer reality
  • Why customer retention matters more than ever
  • What's driving customer retention and churn
  • How to prove the value of CX
  • How to protect your CX budget
WATCH 2023 SESSIONS

Sessions

12:30
Arrivals & Registration
13:30 - 13:50
The Future of CX: Moving Towards a More Unified, Intelligent Approach

Mikhail Dubov

CEO & Co-Founder

Dmitry Isupov

Co-Founder and Chief Strategy & Insights Officer
14:00 - 14:30
Keynote Presentation: How to Prove the Value of CX

Amanda Whiteside

Head of WW Customer Optimisation & Enablement
Moderator

Luke Moore

Chief Revenue Officer
14:40 - 15:05
How Wise Uses Customer Feedback to Drive Product Success

Nilan Peiris

Chief Product Officer
Moderator

Vincent Dollet

VP Product
15:05 - 15:35
Networking Break
15:35 - 16:05
CX Retail Trends: What Do Customers Care About Most?

Tom Whitney

VP, Solutions Consulting

Teri Baines

Senior Product Manager
16:15 - 16:45
Women of CX: Why We Need More CX in The C-Suite
  • Why are there so few CXOs/CCO’s and what can we do to change this?
  • Why are so few of these leaders women?
  • What impact do you think this is having on businesses?
  • What's your experience been of being a CX leader?
  • How can women support each other to move into leadership positions?

Paula  Bobbett

Chief Digital Officer

Rhea Fox

Digital Director

Victoria White

Head of Customer Audience Strategy

Becci Edmondson

Chief Product Officer

Jade Roberts

Head of CX
Moderator

Chandni Trehan

VP, Marketing
16:55 - 17:35
CX Leaders Roundtable: How to Drive Customer Retention and Protect Your CX Budget
  • Why Customer Retention Matters More than Ever
  • Why Customer Retention is Key to Protecting CX Budgets
  • How To Find Out What’s Driving Customer Retention and Churn
  • How To Know Where To Prioritise Based on Business Impact

Ross Macfarlane

Product Owner

Natasha Wear

Director Customer Experience

Victoria White

Head of Customer Audience Strategy

Carli Glines

Head of Product -Customer Experience
Moderator

Bradley Lawrence

Sales Director
17:40 - 18:00
Chattermill CX Award Announcements
18:00
Networking Drinks
Tasty Street Food! Creative Cocktails!
Join us after the summit for an evening of mixing and mingling.
Media Partner

Speakers

Join the biggest names in CX and the next wave of CX leaders you need to be aware of.
The kind of speakers you usually pay thousands of dollars to see. Except this time, it’s free.

Nilan
Peiris

Chief Product Officer
‍
Speaker Profile

Amanda
Whiteside

Head of WW Customer Optimisation & Enablement
Speaker Profile

Paula
Bobbett

Chief Digital Officer
‍
Speaker Profile

Rhea
Fox

Chief Product Officer
‍
‍
Speaker Profile

Victoria
White

Head of Customer Audience Strategy
Speaker Profile

Natasha
Wear

Director Customer Experience
‍
‍
Speaker Profile

Carli
Glines

Head of Product - Customer Experience
Speaker Profile

Jade
Roberts

Head of CX
Speaker Profile

Becci
Edmondson

Chief Product Officer
Speaker Profile

Ross Macfarlane

Product Owner
Speaker Profile

Secure your spot

Virtually
Online
Register
Free
2024
Live & In Person
London
Register
Free
2024

For any questions - please reach out toemily@chattermill.io

The Venue

White Rabbit, 471-473 The Arches Dereham Place, Shoreditch, London EC2A 3HJ

FAQs

How do I register?

Please register via the ‘Secure Your Spot’ tab. You can decide whether you would like to attend physically or virtually.

If I cannot attend the physical event, can I attend virtually?

Of course! Everything will be live-streamed.

What is the dress code?

Smart casual.

What if I have to cancel?

If you are attending physically and need to cancel your registration, please contact Emily atemily@chattermill.io

Who can I contact for questions?

For any questions - please reach out toemily@chattermill.io

© Chattermill 2015-2023 All Rights Reserved
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