Chattermill CX Intelligence Academy
Become an expert who knows how to prove the value of CX for the business. Dive into our extensive library of on-demand courses, join sessions with our product experts and strategy consultants, and earn certificates to help you drive experience-led growth.
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100% free & online
Self-paced format
Unlimited access
Certificates of completion
Most popular courses
How to Analyze Customer Feedback In Retail Organizations
This course dives into eight practical use cases - from reducing product returns to optimizing digital experiences - all demonstrated through the Chattermill platform.
Customer
Journey Mapping
Journey Mapping
Map out critical touchpoints in the customer experience, identify feedback gaps, and create seamless, customer-centric journeys.
Retention Analysis
Learn how to uncover why customers leave and take actionable steps to keep them coming back.
A Guide to Experience-Led Growth
Learn how to apply our unique Experience-Led Growth framework and discover how to leverage the power of customer experience to drive sustainable business growth.
Foundations of Product Returns Analysis
This in-depth course will walk you through all the steps in how you can leverage Chattermill to understand the reasons for product returns.
CX Essentials
Learn the fundamentals of customer experience, understand key principles, and see how you can start analysing your customer feedback more effectively.
Voice of the Customer Metrics Analysis
Discover the most effective strategies to optimize your voice of customer metrics like NPS or CSAT to drive customer satisfaction and loyalty.
Members Only
Chattermill Platform Fundamentals
Getting started with Chattermill? This is the best place to begin. Perfect for new starters, this course will walk you through the core functionalities of our platform.
Verified certificates of completion
Upon completing each module, you will earn a certificate of completion and a digital badge that recognises your skills and achievements. Start earning badges and sharing today.
What will you gain?
Discover the strategies, tools, and best practices on how to build better retention-driving customer experiences
Understand how to analyze customer feedback to improve strategic business metrics
Learn how our unique Experience-Led Growth framework is fundamental to sustainable growth
Speak the language of leadership and prove that CX is a revenue-driving function for the business
Advance your career by giving yourself and your team advanced strategic-level CX skills
