Medallia's feedback management products and consulting services are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.
Connect your Medallia data to Chattermill and analyse customer feedback and conversations with our platform making it easy to find actionable insights.
User researchers and CX analysts can analyse Medallia feedback at scale with our custom trained AI – surfacing the most critical themes that are driving positive and negative net sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product.
Customer service managers can easily track feedback and set alerts to notify you when issues that you care about surface among your customer base – and we have integrations to ensure you can react quickly and track issue resolution.