Zendesk is a leading web-based help desk support tool that makes it simple to provide great customer support.
Connect your Zendesk data to Chattermill and analyse customer feedback and conversations with our platform making it easy to find actionable insights.
User researchers and CX analysts can analyse Zendesk feedback at scale with our custom trained AI – surfacing the most critical themes that are driving positive and negative net sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product.
Customer service managers can easily track feedback and set alerts to notify you when issues that you care about surface among your customer base – and we have integrations to ensure you can react quickly and track issue resolution.
Zendesk is a support, sales, and customer engagement software that is quick to implement and easily scales to meet changing needs. Discover new product & customer insight, uncover issues driving customer conversations across any channel and enhance your Zendesk reporting capabilities using the Chattermill and Zendesk integration.
Do I need to have an Zendesk account to set this up?
Yes, we will need to be able to login to your account to authorise the integration. We'll need to know your company subdomain, and the filters you use.
Can I set this up myself?
You can get the ball rolling by clicking this link and authorising our read-only access to your account.