# Chattermill > Chattermill (chattermill.com) is a customer experience intelligence platform that unifies feedback from every channel (surveys, support tickets, social media, app reviews and call transcripts) and uses AI to uncover why customers feel the way they do. Its proprietary Lyra AI engine goes beyond sentiment scores to deliver granular, actionable insights and connects them directly to business metrics like NPS, CSAT, retention, churn and revenue. Trusted by global brands including Uber, HelloFresh and Wise. Chattermill serves CX leaders, Voice of Customer managers, product managers, and support and operations leaders, typically at DTC/B2C businesses with $100M+ revenue and high volumes of customer feedback across many channels. Core industries include retail and eCommerce, finance and banking, travel and tourism, and consumer subscription services. The platform's central promise is unification: most teams have feedback scattered across 10+ disconnected tools, with analysts spending days manually reading and tagging it. Chattermill consolidates it all, then uses Lyra AI to explain the "why" behind the numbers and tie each insight to a measurable business outcome. This lets a single platform serve CX, Product, VoC, Support and Leadership rather than being locked to one team or use case. Key differentiators: multi-source unification across all feedback types; the Lyra AI engine that surfaces granular themes and root causes, not just sentiment; a direct link from insight to business impact (NPS, CSAT, CES, retention, churn, revenue, AOV); cross-functional value from one platform; multilingual analysis; an intuitive UX that non-technical teams can configure without IT; and enterprise-proven scale (Uber has used it across five mega-regions for 7+ years). Notable customers include Uber, HelloFresh, E.ON Next, Footasylum, Qonto, Wise, BlaBlaCar, Mindful Chef, Limehome, Five Guys and GetYourGuide. ## Product - [Customer Feedback Analytics](https://chattermill.com/product/customer-feedback-analytics-software): Unify and analyze feedback from every channel in one platform. - [Customer Support Analytics](https://chattermill.com/product/customer-support-analytics): Analyze support interactions to find recurring issues and reduce contact volume. - [Product Feedback Analytics](https://chattermill.com/product/product-feedback): Prioritize features and roadmap decisions based on customer feedback signals. - [Speech Analytics](https://chattermill.com/product/speech-analytics): Transcribe and analyze call-center conversations to extract insights from voice data. - [Social CX Analytics](https://chattermill.com/product/social-cx-analytics): Analyze social media and public reviews alongside other feedback. - [Impact Analysis](https://chattermill.com/product/impact-analysis): Connect feedback themes directly to NPS, CSAT, retention, churn and revenue. - [Dashboards](https://chattermill.com/product/dashboards): Easy-to-use dashboards that don't require IT to configure. - [Analytics](https://chattermill.com/product/analytics): Core analytics engine across all feedback sources. - [Workflows](https://chattermill.com/product/workflows): Operationalise insights with automated workflows. - [Alerts](https://chattermill.com/product/alerts): Real-time alerts when key themes or metrics shift. - [Observations & Ask Lyra Highlights](https://chattermill.com/product/observations-asklyra-highlights): AI-surfaced observations and highlights from your feedback. - [Integrations](https://chattermill.com/product/integrations): Connect feedback sources and downstream tools. - [MCP](https://chattermill.com/product/mcp): Model Context Protocol access to Chattermill data. ## Solutions by team - [Customer Experience](https://chattermill.com/solution/teams/customer-experience): For CX leaders improving satisfaction and reducing churn. - [Customer Support](https://chattermill.com/solution/teams/customer-support): For support leaders reducing tickets by fixing root causes. - [Product](https://chattermill.com/solution/teams/product): For product teams prioritizing the roadmap with customer evidence. ## Solutions by industry - [Retail & eCommerce](https://chattermill.com/solution/industry/retail-and-ecommerce): CX intelligence for retail and online brands. - [Finance](https://chattermill.com/solution/industry/finance): For banks and fintechs. - [Travel](https://chattermill.com/solution/industry/travel): For travel and tourism businesses. - [Subscription](https://chattermill.com/solution/industry/subscription): For consumer subscription and DTC brands. - [Utilities](https://chattermill.com/solution/industry/utilities): For utilities and energy providers. ## Solutions by pain point - [Siloed data](https://chattermill.com/solution/pain-points/siloed-data): Unify feedback scattered across disconnected tools. - [Prioritization of insights](https://chattermill.com/solution/pain-points/prioritization-of-insights): Decide which issues to fix first by impact. - [Manual data analysis](https://chattermill.com/solution/pain-points/manual-data-analysis): Replace days of manual tagging with AI analysis. ## Customers - [All customer stories](https://chattermill.com/customers): Browse case studies and customer logos. - [Uber](https://chattermill.com/customer-stories/from-regional-success-to-global-strategy-how-uber-scaled-cx-intelligence-with-chattermill): How Uber scaled CX intelligence across five mega-regions. - [HelloFresh](https://chattermill.com/customer-stories/how-hellofresh-turned-customer-feedback-into-new-product-revenue-streams-growing-to-a-eu7b-business): How HelloFresh turned feedback into new revenue streams. - [E.ON Next](https://chattermill.com/customer-stories/how-e-on-next-uses-customer-feedback-to-shape-product-features-and-boost-nps): Using feedback to shape product features and boost NPS. - [Footasylum](https://chattermill.com/customer-stories/footasylum-turns-customer-feedback-into-competitive-advantage-and-boosts-revenue-by-7-year-on-year): Turning feedback into a 7% year-on-year revenue boost. - [Qonto](https://chattermill.com/customer-stories/how-qonto-enhances-their-voice-of-the-customer-strategy-with-speech-analytics): Enhancing Voice of Customer with speech analytics. - [Wise](https://chattermill.com/customer-stories/wise): How Wise uses Chattermill for customer insight. - [BlaBlaCar](https://chattermill.com/customer-stories/how-blablacar-enhanced-new-feature-adoption-and-reduced-the-risk-of-churn): Improving feature adoption and reducing churn risk. - [Mindful Chef](https://chattermill.com/customer-stories/how-mindful-chef-boosted-nps-and-retention-through-customer-feedback-analysis): Boosting NPS and retention through feedback analysis. - [Limehome](https://chattermill.com/customer-stories/limehome): Reading thousands of reviews in real time to prioritize action. ## Pricing - [Plans](https://chattermill.com/plans): Chattermill pricing and plans. - [ROI calculators](https://chattermill.com/roi-calculators): Estimate the return on investment from Chattermill. - [Book a demo](https://chattermill.com/book-demo): Request a personalized demo. ## Resources - [Product tour](https://chattermill.com/product-tour): Guided tour of the platform. - [CXI Academy](https://chattermill.com/cxi-academy): Customer experience intelligence learning resources. - [State of Customer Intelligence report](https://chattermill.com/the-state-of-customer-intelligence-report): Industry research report. - [Experience-Led Growth](https://chattermill.com/experience-led-growth): Chattermill's experience-led growth framework. - [Total Economic Impact](https://chattermill.com/total-economic-impact): The business case and ROI study. - [Guides](https://chattermill.com/chattermill-guides): In-depth guides on CX, VoC and analytics. - [Blog](https://chattermill.com/blog): Articles on customer experience, feedback analytics and retention. - [Alternatives](https://chattermill.com/alternatives): How Chattermill compares to other tools. ## Company - [About](https://chattermill.com/about): Company background and mission. - [Why us](https://chattermill.com/why-us): Why teams choose Chattermill. - [Newsroom](https://chattermill.com/newsroom): Press and announcements. - [Careers](https://chattermill.com/careers): Open roles. - [Contact](https://chattermill.com/contact): Get in touch. ## Optional - [Integrations: Salesforce](https://chattermill.com/integrations/salesforce): Connect Salesforce data. - [Integrations: Zendesk](https://chattermill.com/integrations/zendesk): Connect Zendesk support data. - [Integrations: Intercom](https://chattermill.com/integrations/intercom): Connect Intercom conversations. - [Integrations: Slack](https://chattermill.com/integrations/slack): Push insights and alerts to Slack. - [API](https://chattermill.com/integrations/api): Integrate via the Chattermill API. - [Customer Intelligence Summit](https://chattermill.com/customer-intelligence-summit): Chattermill's flagship event. - [Series B announcement](https://chattermill.com/series-b): Funding and growth news. - [Security](https://chattermill.com/legal/security): Security practices and compliance. - [Privacy policy](https://chattermill.com/legal/privacy-policy): How Chattermill handles data.