Ask Nicely enables you to send customizable, conversational surveys at just the right moment—controlling frequency and triggers. Reach your customers via email, SMS, or on your website. Measure what matters to your business—NPS, CSAT, or CES.
Drive referrals and reviews from your most loyal customers. Use push notifications to escalate service issues instantly, improving retention. Display customer reactions in real-time in every location with TV dashboards and the mobile app.
Make smarter business decisions with feedback analytics tools, isolating performance by location and seeing the correlation between rising NPS and sales.
Connect your Ask Nicely data to Chattermill and analyse customer feedback and conversations with our platform making it easy to find actionable insights.
User researchers, Product Managers and CX analysts can analyse Ask Nicely feedback at scale with our custom trained AI – surfacing the most critical themes that are driving positive and negative net sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product.
Customer service managers can easily track feedback and set alerts to notify you when issues that you care about surface among your customer base – and we have integrations to ensure you can react quickly and track issue resolution.