Trustpilot is the world's most powerful review platform, helping your business collect and easily manage customer reviews. Trustpilot gives people a place to share and discover reviews of businesses.
Connect your Trustpilot data to Chattermill and analyse customer reviews with our platform making it easy to find actionable insights.
Trustpilot is one of the most popular online review platforms. It has become nearly ubiquitous in the UK and other European countries. Your Trustpilot score can have huge effect on your conversion rates and is thus very important to manage.
User researchers and CX analysts can analyse Trustpilot reviews at scale with our custom trained AI – surfacing the most critical themes that are driving positive and negative net sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product.
Customer service managers can easily track feedback and set alerts to notify you when issues that you care about surface among your customer base on your Trustpilot review page – and we have integrations to ensure you can react quickly and track issue resolution.
We integrate with Trustpilot via their API. There are two types of integration:
No PII data: where we do not get any customer emails or other proprietary data sent to Trustpilot such as order info.
All data: we fetch everything that is available on Trustpilot.