Real-time, continuous customer insights for customer-obsessed companies
Visualise your data and understand the why behind your KPIs by using themes and sentiment analysis.
Answer questions like "Why is my NPS 43?" and "What keeps users coming back?". Understand the key drivers behind your experience.
Single view of the entire customer journey
Get a complete view of your customer journey and understand how your customers feel in their own words about every aspect of the customer experience.
Put data at the centre of your decisions. Securely share interactive dashboards, keep on top of data with alerts & subscriptions, and create stories with data that inspire action.
Anticipate the needs of the customer
Custom alerts give you peace of mind that you won't miss any important movement in your metrics, like a sudden drop or spike in your KPI's or customer sentiment.
Join the most ambitious
companies in the world
CX, product, and analytics teams from Gusto, Trainline, and Just Eat get instant powerful insights in Chattermill that drive customer insights, retention and advocacy