Resources Library
Blog
The most actionable content you'll find on customer experience management strategy.
Webinars
Our webinars are perfect for those who like to see how it’s done, rather than read the manual.
Templates
Don’t have time to write a survey? Don’t know where to begin? Don’t worry – we’ve got templates for most topics to help you get started!
Whitepapers
Resources to learn about CX analytics, customer feedback surveys, user retention and more.
@Chattermill
Introducing Conversation Analytics: The game-changing new way to extract value and insight from customer conversations.
By Agustin Aldaya
A. How to future-proof customer support through Conversation Analytics B. Announcing Conversation Analytics: a new way to extract value and…
CX
How to Measure Customer Satisfaction: 6 Key Metrics to Know
By João Alves
Improving customer satisfaction by addressing consumer pain points and working to enhance the overall customer experience is vital to a…
Perspectives
CX Interview Series with Jenny Dempsey
By João Alves
We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
Perspectives
CX Interview Series with Mary Drumond
By João Alves
We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
Perspectives
CX Interview Series with Nate Brown
By João Alves
We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
CX
5 Key Points for Creating a Unified Customer Experience
By Jack Miller
Today’s consumer expectations are at an all-time high, as more and more companies are mastering the art of providing exceptional CX. In fact…
CX Lessons from Zappos: The Voice of the Best Customer
In this webinar, Alex Genov, Head of Customer Research at Zappos, explains how the business unlocks and actions the insights hidden in the tens of thousands of customer comments.
Mitigating the Impact of Covid-19 on CX
How the right CX can help companies navigate through this difficult time. Join us for a presentation from Dmitry Isupov, Chattermill Co-Founder, and Anfel Bahri, Insight Analyst from Chattermill.
Artificial Intelligence Deciphered
Aji Ghose VP, Data and Research @ Chattermill breaks down how AI can be used to enhance your CX
Democratising CX Insights to Innovate Rapidly
Join us for a conversation with Kirsty Macdonald, Head of Customer Research & Insight at Bloom & Wild, to learn how they use CX to bring teams together, innovate fast and democratise customer insights across the company.
How are Travellers Feeling Right Now?
Listen to Chattermill and GetYourGuide in depth overview on the latest trends, consumers' pain points and changing habits in the travel industry.
What is the new normal and how you can connect the dots
In this webinar, HelloFresh will discuss their CX strategy in the Covid-19 era, their approach to collecting and extracting customer insights to drive customer-centric growth, and the steps they have taken to prepare for the future economic outlook.
Part 1: Connecting CX to Business Outcomes
In this CX Spotlight video, we will explore with Aji Ghose, our VP of Data & Research, the link between customer feedback and commercial metrics.
Part 2: Connecting CX to Business Outcomes
This CX Spotlight video, dives deeper into how unified customer feedback analytics can integrate multiple sources of customer feedback and explores the implications of this approach for making more data-driven business decisions.
No fluff or sales pitches. Just quality information and insights.

The Customer Feedback Analysis Starter kit
Learn how to craft and develop a customer feedback analysis process at your company.

The Customer Churn Analysis Starter kit
A starter kit to help you conduct churn analysis on your customer base.

The Customer Satisfaction Manual
A manual to help you skyrocket your customer satisfaction metrics.

The Cult Of The Customer
Chapters 1 & 2 from the book Cult of the Customer by world renowned CX Consultant Shep Hyken