Resources Library
Blog
The most actionable content you'll find on customer experience management strategy.
Webinars
Our webinars are perfect for those who like to see how it’s done, rather than read the manual.
Templates
Don’t have time to write a survey? Don’t know where to begin? Don’t worry – we’ve got templates for most topics to help you get started!
Whitepapers
Resources to learn about CX analytics, customer feedback surveys, user retention and more.
CX
CX Insider: Inside Mastercard’s predictive, customer-centric CX strategy
By Arron Westbrook
This Thursday, we sat down for the latest episode of our CX Insider webinar series – where we get to hear from game-changing customer…
CX
How to Outperform Your Competition in a Saturated Fintech Market
By Arron Westbrook
The US is at the leading edge of the global fintech market. Between 2019 and 2024, Mordor Intelligence expects the sector to grow by 8.…
CX
How to Increase Customer Retention in a Two-sided Marketplace
By Arron Westbrook
Right now, consumers around the world are ordering takeaways with Deliveroo. They’re booking cabs with Uber. And they’re planning holidays…
@Chattermill
Chattermill Announces Record-breaking Q1 Results
By Arron Westbrook
Unified Customer Intelligence startup vastly exceeded expectations for the period, hitting 200 per cent of its new business revenue and…
CX
CX Teardown: Ridesharing
By Arron Westbrook
Who’s winning the ridesharing wars? Our CRO Luke Moore, co-founder and insights specialist Dmitry Isupov, and senior CX specialist Romy…
CX
Optimising Ridesharing Customer Experience Starts with Unified Customer Intelligence
By Arron Westbrook
Few industries have seen such rapid growth as shared transport services over the past decade. From E-scooter services like Lime to ride…
Future of CX: Chattermill Dashboard Demo
CX Insider: Inside Mastercard’s Predictive, Customer-Centric CX Strategy
LIVE CX Teardown: Ridesharing
Mitigating the Impact of Covid-19 on CX
How the right CX can help companies navigate through this difficult time. Join us for a presentation from Dmitry Isupov, Chattermill Co-Founder, and Anfel Bahri, Insight Analyst from Chattermill.
Artificial Intelligence Deciphered
Aji Ghose VP, Data and Research @ Chattermill breaks down how AI can be used to enhance your CX
Democratising CX Insights to Innovate Rapidly
Join us for a conversation with Kirsty Macdonald, Head of Customer Research & Insight at Bloom & Wild, to learn how they use CX to bring teams together, innovate fast and democratise customer insights across the company.
How are Travellers Feeling Right Now?
Listen to Chattermill and GetYourGuide in depth overview on the latest trends, consumers' pain points and changing habits in the travel industry.
What is the new normal and how you can connect the dots
In this webinar, HelloFresh will discuss their CX strategy in the Covid-19 era, their approach to collecting and extracting customer insights to drive customer-centric growth, and the steps they have taken to prepare for the future economic outlook.
No fluff or sales pitches. Just quality information and insights.
Will Zara’s New Returns Policy Leave Them Counting the Cost?
Download our eBook to learn what Zara’s new returns policy means for their customer experience.
The Netflix Dilemma: How To Understand Why Your Customers Are Leaving You
Download our eBook to learn what’s gone wrong at Netflix, and how to solve customer retention issues.
The CX Leaders Intelligent Guide To Growth
If the last two and a bit years have been about rapidly shifting our businesses’ customer experiences to try to meet a new, ever-changing customer reality, 2022 is all about building up our knowledge of our customers’ wants, needs, and expectations to drive growth.
Great eCXpectations: How to Deliver the CX Your Customers Really Want
Discover how customer expectations are changing, how to find out what your customers really want, and how to deliver experiences that meet their expectations in this insight-packed eBook.
Redefining CX in FinTech
Learn what the current CX challenges are in FinTech, how to solve them, and how to compete on customer experience – with insights from Atom Bank, Happy Money, Moneybox, and Chattermill.
Customer Support Trends 2022
Based on research from customers and 339 global customer-focused leaders from key customer-facing functions, Chattermill’s Customer Support Trends 2022 Report uncovers everything you need to know to delight your customers next year and beyond.
CX How To Radically Improve Customer Experience in Fashion and Retail
The Ultimate Guide to Radically Improving Customer Experience For Your Fashion and Retail Brand.
CX Excellence Handbook
Insights from the CX Leaders of JustEat, Wise, DoorDash, LinkedIn, Calvin Klein and CXM.
The Customer Feedback Analysis Starter kit
Learn how to craft and develop a customer feedback analysis process at your company.
The Customer Churn Analysis Starter kit
A starter kit to help you conduct churn analysis on your customer base.
The Customer Satisfaction Manual
A manual to help you skyrocket your customer satisfaction metrics.
The Cult Of The Customer
Chapters 1 & 2 from the book Cult of the Customer by world renowned CX Consultant Shep Hyken