Resources Library


The most actionable content you'll find on customer experience management strategy.


Our webinars are perfect for those who like to see how it’s done, rather than read the manual.


Don’t have time to write a survey? Don’t know where to begin? Don’t worry – we’ve got templates for most topics to help you get started!


Resources to learn about CX analytics, customer feedback surveys, user retention and more.



How to find actionable CX insights that matter?

By Anfel Bahri

In 2020, our environment has become increasingly unpredictable. It has been marked by a pandemic, technological advances, political and…


How to Identify and Address Customer Pain Points

By João Alves

Being able to identify customer pain points early on and address them faster than competitors is what successful businesses are founded on…


Announcing Chattermill’s New Look

By Gregory Muryn-Mukha

The hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the…


How to Develop the Art of Listening for More Satisfied Customers

By Sam Frampton

As a customer-centric business, listening is at the heart of what you do. Providing better CX is all about listening to customer feedback to…


CX Interview Series with Shep Hyken

By João Alves

We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…


A Roundup of the 45 Top Voice of the Customer Tools in 2020

By Jack Miller

Gathering voice of the customer data is an essential component of CX strategy, especially when it comes to building out accurate customer…


The “How”s Behind Unlocking Customer Emotions with AI

This CX Spotlight episode with our Deep Learning Engineer, Tom Metcalfe, explores the science behind identifying customer emotions automatically from their feedback, the challenges of traditional methods and advances in AI.


Mitigating the Impact of Covid-19 on CX

How the right CX can help companies navigate through this difficult time. Join us for a presentation from Dmitry Isupov, Chattermill Co-Founder, and Anfel Bahri, Insight Analyst from Chattermill.


Artificial Intelligence Deciphered

Aji Ghose VP, Data and Research @ Chattermill breaks down how AI can be used to enhance your CX


Democratising CX Insights to Innovate Rapidly

Join us for a conversation with Kirsty Macdonald, Head of Customer Research & Insight at Bloom & Wild, to learn how they use CX to bring teams together, innovate fast and democratise customer insights across the company.


How are Travellers Feeling Right Now?

Listen to Chattermill and GetYourGuide in depth overview on the latest trends, consumers' pain points and changing habits in the travel industry.


What is the new normal and how you can connect the dots

In this webinar, HelloFresh will discuss their CX strategy in the Covid-19 era, their approach to collecting and extracting customer insights to drive customer-centric growth, and the steps they have taken to prepare for the future economic outlook.


Part 1: Connecting CX to Business Outcomes

In this CX Spotlight video, we will explore with Aji Ghose, our VP of Data & Research, the link between customer feedback and commercial metrics.


Part 2: Connecting CX to Business Outcomes

This CX Spotlight video, dives deeper into how unified customer feedback analytics can integrate multiple sources of customer feedback and explores the implications of this approach for making more data-driven business decisions.


No fluff or sales pitches. Just quality information and insights.

<span class="underline">The Customer Feedback Analysis Starter kit</span>

The Customer Feedback Analysis Starter kit

Learn how to craft and develop a customer feedback analysis process at your company.

<span class="underline">Scaling CX Playbook</span>

Scaling CX Playbook

The definitive guide on how to scale CX the right way.

<span class="underline">The Customer Churn Analysis Starter kit</span>

The Customer Churn Analysis Starter kit

A starter kit to help you conduct churn analysis on your customer base.

<span class="underline">The Customer Satisfaction Manual</span>

The Customer Satisfaction Manual

A manual to help you skyrocket your customer satisfaction metrics.

<span class="underline">The Survey Guide</span>

The Survey Guide

The Ultimate Guide to Designing and Analysing CX Surveys

<span class="underline">The Cult Of The Customer</span>

The Cult Of The Customer

Chapters 1 & 2 from the book Cult of the Customer by world renowned CX Consultant Shep Hyken