The most actionable content you'll find on customer experience management strategy.
Our webinars are perfect for those who like to see how it’s done, rather than read the manual.
Don’t have time to write a survey? Don’t know where to begin? Don’t worry – we’ve got templates for most topics to help you get started!
Resources to learn about CX analytics, customer feedback surveys, user retention and more.
How to find actionable CX insights that matter?
By Anfel Bahri
In 2020, our environment has become increasingly unpredictable. It has been marked by a pandemic, technological advances, political and…
How to Identify and Address Customer Pain Points
By João Alves
Being able to identify customer pain points early on and address them faster than competitors is what successful businesses are founded on…
Announcing Chattermill’s New Look
By Gregory Muryn-Mukha
The hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the…
How to Develop the Art of Listening for More Satisfied Customers
By Sam Frampton
As a customer-centric business, listening is at the heart of what you do. Providing better CX is all about listening to customer feedback to…
CX Interview Series with Shep Hyken
By João Alves
We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
A Roundup of the 45 Top Voice of the Customer Tools in 2020
By Jack Miller
Gathering voice of the customer data is an essential component of CX strategy, especially when it comes to building out accurate customer…
The “How”s Behind Unlocking Customer Emotions with AI
This CX Spotlight episode with our Deep Learning Engineer, Tom Metcalfe, explores the science behind identifying customer emotions automatically from their feedback, the challenges of traditional methods and advances in AI.
Mitigating the Impact of Covid-19 on CX
How the right CX can help companies navigate through this difficult time. Join us for a presentation from Dmitry Isupov, Chattermill Co-Founder, and Anfel Bahri, Insight Analyst from Chattermill.
Artificial Intelligence Deciphered
Aji Ghose VP, Data and Research @ Chattermill breaks down how AI can be used to enhance your CX
Democratising CX Insights to Innovate Rapidly
Join us for a conversation with Kirsty Macdonald, Head of Customer Research & Insight at Bloom & Wild, to learn how they use CX to bring teams together, innovate fast and democratise customer insights across the company.
How are Travellers Feeling Right Now?
Listen to Chattermill and GetYourGuide in depth overview on the latest trends, consumers' pain points and changing habits in the travel industry.
What is the new normal and how you can connect the dots
In this webinar, HelloFresh will discuss their CX strategy in the Covid-19 era, their approach to collecting and extracting customer insights to drive customer-centric growth, and the steps they have taken to prepare for the future economic outlook.
Part 1: Connecting CX to Business Outcomes
In this CX Spotlight video, we will explore with Aji Ghose, our VP of Data & Research, the link between customer feedback and commercial metrics.
Part 2: Connecting CX to Business Outcomes
This CX Spotlight video, dives deeper into how unified customer feedback analytics can integrate multiple sources of customer feedback and explores the implications of this approach for making more data-driven business decisions.
Free Net Promoter Score (NPS) Survey Template
Use our free net promoter score survey template to help make informed business decisions. Learn more about NPS today.
Customer Journey Map Template
Our free customer journey map template can help retain and satisfy existing customers. Learn more about customer journey maps and their benefits today.
Customer Experience Project Checklist
Understanding the unique needs of your customers is important. Plan your next customer experience project with our checklist.
No fluff or sales pitches. Just quality information and insights.
The Customer Feedback Analysis Starter kit
Learn how to craft and develop a customer feedback analysis process at your company.
Scaling CX Playbook
The definitive guide on how to scale CX the right way.
The Customer Churn Analysis Starter kit
A starter kit to help you conduct churn analysis on your customer base.
The Customer Satisfaction Manual
A manual to help you skyrocket your customer satisfaction metrics.
The Survey Guide
The Ultimate Guide to Designing and Analysing CX Surveys
The Cult Of The Customer
Chapters 1 & 2 from the book Cult of the Customer by world renowned CX Consultant Shep Hyken