Scale Customer Experience

Build custom workflows to automate the capture of specified pieces of feedback and routines for every team.

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Define

Specify the exact rules you want to build for certain events that occur within your customer experience to monitor and take action from.

 

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Automate

Automate standardised actions and route feedback to the right person in near real time with our powerful workflow builder.

 

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Scale

Put your customer experience on autopilot. Reduce the effort to reach the right insights in a repeatable, systematic way.

 

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Define

Fully integrate all your feedback data in one place to continuously track and spot emerging trends. Keep your pulse on customer sentiment and instantly understand how your customers feel about their experiences.

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Automate

Push beyond the numbers and identify the root cause behind customer churn. With our powerful text analytics engine, you can understand which sections of the customer experience correlate with users leaving your product with ease.

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Scale

Tired of not understanding the impact of CX projects on the bottom line? With Chattermill you can keep CX aligned to business goals and improve critical metrics like retention, conversion and drive revenue for your company.

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Case Study

Join the most ambitious
companies in the world
reshaping CX

CX, product, and analytics teams from Gusto, Trainline, and Just Eat get instant powerful insights in Chattermill that drive customer insights, retention and advocacy

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