Conversation Analytics

Get AI-powered insights from every customer conversation

Instantly analyse all your conversation data to level-up customer service quality and insight.

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Unlock

Easily identify the root cause of recurring contact issues consuming your agents’ time to fix roadblocks at the source.

 

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Understand

Make customer support data easy to understand for everyone through customisable dashboards & reports that foster a truly customer-centric culture.

 

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Transform

Increase revenue and decrease costs by turning conversations text into quantitative data trends that show the impact CX has on your bottom line.

 

Unlock your Conversations Data

Make customer service data your secret weapon. Uncover game-changing insights that live deep in your support conversations, and elevate the quality of your product and customer experience.

Put Quality Control on Autopilot

Supercharge your Quality Control process. Analyse customer outcomes in all your customer service interactions, to hone in on the key elements driving your team's CX performance.

Seamlessly Scale CX

In support, every minute counts. Automatically give the right person, the right insight at the right time with in-depth, customised reports fit for every purpose.

Integrations

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Zendesk

Push your Support and Chat data through to Chattermill to overlay your customers feedback with theme and sentiment analytics using our easy to set up integration.

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Intercom

Conversation analysis automation for Intercom messages.

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Sunshine Conversations

Conversation analysis automation for Sunshine messages.

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Power your CX with Chattermill

Case Study

Join the most ambitious
companies in the world
reshaping CX

CX, product, and analytics teams from Gusto, Trainline, and Bulb get instant powerful insights in Chattermill that drive customer insights, retention and advocacy