Unlock customer conversations
Get to the bottom of every customer conversation for an in-depth view of your customer service performance. Track key results, agent performance, and emerging issues in real time from the perspective of the customer.
Solve issues at the root source, automate standardised actions and effortlessly scale your CX.
Uncover novel and granular insights
Unify your conversations from every channel into a single view to discover the ‘unknown unknowns’, track emerging trends and understand drivers of customer support experiences. Turn customer support into your loyalty machine
Quickly increase resolution quality and speed
Find and remove bottlenecks, reduce contact volumes and drive CSAT with speed and low effort interactions. Manage and grow core KPI’s including response times and resolution quality with our flexible, easy to use dashboard.
Fully sync your team
See real-time trends on what your customers are asking and proactively adapt to emerging issues. Track your teams performance with ease and disseminate best practices quickly to keep your team on the same page.
Push your Support and Chat data through to Chattermill to overlay your customers feedback with theme and sentiment analytics using our easy to set up integration.
Conversation analysis automation for Intercom messages.
Conversation analysis automation for Sunshine messages.
Join the most ambitious
companies in the world
CX, product, and analytics teams from Gusto, Trainline, and Bulb get instant powerful insights in Chattermill that drive customer insights, retention and advocacy