We spoke with Stefan Platteau, Associate Director of Global Product Strategy and Analytics, to learn how Chattermill helped HelloFresh optimize its Operations, Logistics, and Supply Chain Management. 

Learn how HelloFresh partnered with Chattermill to make strategic product decisions based on customer feedback, and drive more efficient business growth.

We were joined by more than 35 customers, partners, and friends who wanted to make sure that their choice of AI drives their business outcomes.

We examine one of the best examples of how NOT to design a survey

We explore how Experience Led Growth can fuel your strategy and lead to profitablity.

TSB has now turned Chattermill to align TBS teams around their Customer Experience (CX) data.

In this full customer feedback breakdown, we delve into how five top brands—Lemonade, The Ritz Carlton, Monzo, Netflix, and Slack—utilize customer feedback to drive strategic growth.

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

This week we take a look at what went wrong at direct-to-cosumer darling Allbirds and what its downfall can teach us about focusing on the wrong customer needs