How E.ON Next team uses XLG to overcome the silos created by individual strategies.

What do Ferrari, McLaren, and Jay Leno’s Garage teach us about customer loyalty? In a fascinating interview, Rory Sutherland highlights how honesty and understanding customer needs can build lifelong trust—even in the world of luxury cars.

Compare top customer feedback tools like Chattermill, Qualtrics, Zendesk, and more. Discover features, pricing, and reviews to find the best fit for 2025.

Discover the 8 best AI-powered sentiment analysis tools for 2025. Learn how they turn feedback into actionable insights to enhance CX, loyalty, and brand growth.

Discover top-rated customer retention software for subscription companies in 2025. Compare tools for feedback analysis, CRM, billing, and marketing automation. See how Chattermill and more can help reduce churn and drive growth.

Read our round-up of the key trends and takeaways for CX leaders in 2025

Check out our round-up of our roundtable discussion with CX, Insights and Customer Support leaders from some of the world’s biggest brands, looking at how companies can use customer support data to make better decisions and drive growth.

Transform your approach to customer retention and experience with two new courses.

Read our summary of our Amsterdam CX Community event, offering valuable insights on AI & Data in CX from Uber and Nike