Chattermill Webinars

Where Customer Experience Experts Meet

Future of CX: Chattermill Dashboard Demo

CX Insider: Inside Mastercard’s Predictive, Customer-Centric CX Strategy

LIVE CX Teardown: Ridesharing

Mitigating the Impact of Covid-19 on CX

How the right CX can help companies navigate through this difficult time. Join us for a presentation from Dmitry Isupov, Chattermill Co-Founder, and Anfel Bahri, Insight Analyst from Chattermill.

Artificial Intelligence Deciphered

Aji Ghose VP, Data and Research @ Chattermill breaks down how AI can be used to enhance your CX

Democratising CX Insights to Innovate Rapidly

Join us for a conversation with Kirsty Macdonald, Head of Customer Research & Insight at Bloom & Wild, to learn how they use CX to bring teams together, innovate fast and democratise customer insights across the company.

How are Travellers Feeling Right Now?

Listen to Chattermill and GetYourGuide in depth overview on the latest trends, consumers' pain points and changing habits in the travel industry.

What is the new normal and how you can connect the dots

In this webinar, HelloFresh will discuss their CX strategy in the Covid-19 era, their approach to collecting and extracting customer insights to drive customer-centric growth, and the steps they have taken to prepare for the future economic outlook.

Part 1: Connecting CX to Business Outcomes

In this CX Spotlight video, we will explore with Aji Ghose, our VP of Data & Research, the link between customer feedback and commercial metrics.

Part 2: Connecting CX to Business Outcomes

This CX Spotlight video, dives deeper into how unified customer feedback analytics can integrate multiple sources of customer feedback and explores the implications of this approach for making more data-driven business decisions.

Gaining Actionable CX Insights

Join us for a webinar with Anfel Bahri, Senior Insights Analyst, to learn how to generate CX insights that truly matter and have impact on the bottom line.

The “How”s Behind Unlocking Customer Emotions with AI

This CX Spotlight episode with our Deep Learning Engineer, Tom Metcalfe, explores the science behind identifying customer emotions automatically from their feedback, the challenges of traditional methods and advances in AI.

Systems Thinking: The Ideal Complement to CX

Listen to the CX Spotlight episode with our Director of Data Operations and Product, Lorenzo Espinosa, where we discuss the concept of system thinking and how companies can utilise this approach to strengthen their CX.

CX Lessons from Zappos: The Voice of the Best Customer

In this webinar, Alex Genov, Head of Customer Research at Zappos, explains how the business unlocks and actions the insights hidden in the tens of thousands of customer comments.

CX Leaders Virtual Roundtable

Whether you're just starting off in the CX industry or you’ve been in the trenches for years, the CX Roundtable Series will provide you with actionable tactics & strategies from the minds of successful industry professionals. Listen to top CX leaders from Wise (prev. Transferwise), DoorDash, JustEat, LinkedIn, Calvin Klein, and more.

Transform Your CX in 6 Weeks

CX Leaders Roundtable: Transforming CX in Fashion & Retail

CX experts from the fashion industry (Farfetch, Rat & Boa, H&M, TFG Brands) discuss recent changing shifts in consumer trends and how they are levelling up their CX strategy for the new era.

Chattermill Unlocked: Product Deepdive

Take a deep dive into our product in this webinar.

Driving ROI with Chattermill: A Forrester & Chattermill Webinar

At the beginning of 2021, Chattermill commissioned Forrester Consulting to conduct a Total Economic Impact study and examine the potential financial impact of Chattermill on an organisation. The study concludes that there’s upwards of 645% ROI in investing and using Chattermill.

Connecting with Customers - Communication in CX

How have customer communication preferences and expectations evolved? 🌎 How does great communication with the customer lead to a better customer experience? Watch our Women in CX series where two incredible customer communication experts will be sharing their tips, tricks and answer your questions!

Women of CX: Converting Customers into Fervent Fans

Join the second of our Women of CX webinar series on November 9th, at 3pm where Julie Austin, Marketing & Digital Director at Bravissimo will discuss her CX career journey to date, what it’s like to be part of an all-female leadership team, and how to go about ensuring your CX converts first-time buyers into fervent fans. ⚡

Customer Support Trends 2022 📈

Join our webinar hosted by Head of Growth, Jack Miller, where our Product Director, Support Analytics, Lorenzo Espinosa, and Qonto’s Mathieu Le Roux, Voice of the Customer Expert will discuss the key findings from the survey, the current state of the industry, and what you need to do to delight your customers in 2022 and beyond.

CX Leaders Roundtable, Fintech Edition 🚀 How Customer-Centric Brands are Shaking Up the Industry

Tune in to learn more about why CX is critical to growth in FinTech, get top CX tips from the FinTech companies that are excelling in customer experience, and take a deep dive into what the future holds for the industry. 💥

Women of CX: Putting the Customer in the Driving Seat ⚡

Women of CX: Experience, Delivered 🚚 How gopuff Uses Data to Delight its Customers ⚡

Women of CX: Twitter’s Chief Customer Officer, Sarah Personette 🤩

How HelloFresh drives Customer Satisfaction and Retention with Chattermill

CX Leaders Roundtable: Winning Customer Loyalty in a Disloyal World

Women of CX: How Boots Drives Online Performance Through Customer Experience

Women of CX: How Thumbtack Achieves CX Success in a Two-sided Marketplace

Power your CX with Chattermill