Free event

XLG SUMMIT

At the Experience-Led Growth Summit, discover thought-provoking strategies that turn your customers feedback into retention, cross-sell and improved conversion.
Drive positive change in your industry
18 September  |  2 pm BST / 9 am EST  |  Virtual
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Register for free
Featured speakers from past events

Why attend the XLG Summit?

Discover real-world examples direct from your peers
Our sessions are packed with real-world examples that demonstrate the tangible benefits of focusing on customer experience. You’ll leave with actionable insights that you can implement to see real results in customer retention, acquisition cost reduction, and overall profitability.
Learn directly from top industry speakers
From keynote speeches to breakout sessions, and panel discussions, the Experience Led Growth Summit offers exclusive access to a wealth of knowledge that you won’t find anywhere else. This is your chance to learn directly from the experts who are leading the charge in making customer experience a profit-driving force.
Move at the speed of your customers
The business landscape is evolving rapidly. What worked yesterday might not work tomorrow. Join us to stay ahead of the curve, ensuring that your business not only adapts but thrives in the changing market by harnessing the power of exceptional customer experiences.

Meet your speakers

Meet some of the industry change-makers who will join us in September (with many more joining the lineup).
Rory Sutherland
Vice Chairman | TED Global speaker
Ogilvy UK
Eli Weiss
VP Retention Advocacy
Yotpo
Emily Gill
Senior Vice President
Reformation
Ariel Morgan
Senior Product Marketing Manager
Faire
Stefan Platteau
Director of Global Customer Strategy & Analytics
HelloFresh
Adam Mills
Head of Insight, Loyalty & Strategy
The Wine Society
Alex Genov
Customer Experience Expert, Author, and Keynote Speaker
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
E.ON Next
Jim Rudall
General Manager, EMEA
Intuit MailChimp
Sara Huier
Voice of the Customer Expert - Corporate Strategy
Qonto
Amy Vetter
Global Senior Manager
DTC
Jenna Clark
Director, Communications Strategy, Operations & Measurement
Google
Catherine Hanys
Head of Customer Insights
LeShuttle
Ryan Tamminga
Senior Vice President, Product & Services
Alchemer
Rachael Bartlett
Insights Lead
River Island
Juan Sebastián Hernández
Team Lead Voice of the Customer
HelloFresh
Dalia El-Shimy
Director of UX Research
Wise
Dennis Wakabayashi
Global Voice of CX
Chloe Ward
Customer Insights Lead, Community Operations EMEA
Uber
Ann Conway
Founder
Amplify Design
Amanda Whiteside
Global CX Executive
Freshworks
Michelle Sterzovsky
Senior Director of Product Strategy & Research
Greenlight
Mikhail Dubov
CEO & Co-founder
Chattermill
Dmitry Isupov
Co-Founder
Chattermill
Dr Aji Ghose
VP, Data & Research
Chattermill
Vincent Dollet
VP Product
Chattermill
Tom Whitney
Solutions Consulting
Chattermill
Luke Moore
Chief Revenue Officer
Chattermill
Jack Miller
Senior Product Manager
Chattermill
Become a speaker

Sessions

14:00 - 14:05
Welcome to the XLG Summit
14:05 - 14:12
Welcome & Opening Remarks
14:05 - 14:12
The Power of XLG
W/ Mikhail Dubov and Dmitry Isupov.
Keynote
Mikhail Dubov
CEO & Co-founder at Chattermill
Dmitry Isupov
Co-founder at Chattermill
14:12 - 15:00
Find the Magic in Your Customer's Weirdness
W/ Rory Sutherland
CX INSIGHTS
Rory Sutherland
Vice Chairman at Ogilvy UK | TED Global speaker
15:00 - 15:40
Churn No More: Innovative Ways to Keep Customers Close
W/ Stefan Platteau, Adam Mills and Abdul Khaled
Panel discussion
Stefan Platteau
Associate Director of Global Product Strategy & Analytics at HelloFresh
Adam Mills
Insight, Loyalty & Strategy at The Wine Society
Abdul Khaled
Head of Digital | Customer Experience & Digital Products at E.ON Next
Jenna Clark
‍Director, Communications Strategy, Operations & Measurement at Google
15:40 - 15:47
Chattermill CX Awards
Announcement
15:47 - 16:10
Chattermill Latest Innovations: Voice
Panel discussion
Jack Miller
Senior Product Manager at Chattermill
Sara Huier
Voice of the Customer Expert - Corporate Strategy at Qonto
16:10 - 16:30
Chattermill Latest Innovations: Copilot
Panel discussion
Vincent Dollet
VP product at Chattermill

Juan Sebastián Hernández
Team Lead Voice of the Customer at HelloFresh
16:30 - 16:53
AI for CX success
Fireside chat
Dr Aji Ghose
‍VP, Data & Research at Chattermill
Dennis Wakabayashi
‍Global Voice of CX
Ann Conway
Founder at Amplify Design
16:53 - 17:30
How Customer Experience Can Drive Awareness and Word of Mouth
Panel discussion
Jim Rudall
General Manager, EMEA at Intuit MailChimp
Amy Vetter
Global Senior Manager at DTC
Catherine Hanys
Head of Customer Insights at LeShuttle
Chloe Ward
Customer Insights Lead, Community Operations EMEA at Uber
17:30 - 17:55
Driving Revenue Through Customer Experience in Retail & E-commerce
Panel discussion
Emily Gill
Senior Vice President at Reformation
Ariel Morgan
Senior Product Marketing Manager at Faire
Eli Weiss
VP Retention Advocacy at Yotpo
Rachael Bartlett
Insights Lead at River Island
17:55 - 18:30
Driving Revenue Through Customer Experience in Finance
Panel discussion
Dalia El-Shimy
‍Director of UX Research at Wise
Michelle Sterzovsky
Senior Director of Product Strategy at Greenlight
Tom Whitney
Solutions Consulting at Chattermill
18:15 - 18:45
The transformative impact of AI on traditional survey methodologies
Fireside chat
18:30 - 19:00
CX Strategies: Navigating short-term wins in a challenging economy
Fireside chat
Ryan Tamminga
Senior Vice President, Product & Services at Alchemer
Luke Moore
Chief Revenue Officer at Chattermill

Partners

Join us for a transformative experience

The XLG Summit is more than just a virtual experience—it’s a catalyst for change. By focusing on the strategic importance of customer experience, we aim to equip you with the insights, strategies, and tools needed to drive your business forward in the most challenging of times.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
 

Learn more about the XLG movement

Learn more about how XLG helps you to connect with what your customers value and desire.
Learn more

FAQs

How do I watch the Virtual Event?

What if I can't attend all the sessions live?

Will I be able to participate and engage with other attendees?

Who can I contact for questions?

Still have questions about the Experience-led Growth Summit?

Meet Our Community and Events Manager
Send an email
Marta Perez
marta.perez@chattermill.com
© Chattermill 2015-2024 All Rights Reserved
Watch sessions

Sessions

14:05 - 14:12
The Power of XLG
W/ Mikhail Dubov and Dmitry Isupov.
Keynote
Mikhail Dubov
CEO & Co-founder at Chattermill
Dmitry Isupov
Co-founder at Chattermill
14:12 - 15:00
Find the Magic in Your Customer's Weirdness
W/ Rory Sutherland
CX INSIGHTS
Rory Sutherland
Vice Chairman at Ogilvy UK | TED Global speaker
15:00 - 15:40
Churn No More: Innovative Ways to Keep Customers Close
W/ Stefan Platteau, Adam Mills and Abdul Khaled
Panel discussion
Stefan Platteau
Associate Director of Global Product Strategy & Analytics at HelloFresh
Adam Mills
Insight, Loyalty & Strategy at The Wine Society
Abdul Khaled
Head of Digital | Customer Experience & Digital Products at E.ON Next
Jenna Clark
‍Director, Communications Strategy, Operations & Measurement at Google
15:40 - 15:47
Chattermill CX Awards
Announcement
15:47 - 16:10
Chattermill Latest Innovations: Voice
Panel discussion
Jack Miller
Senior Product Manager at Chattermill
Sara Huier
Voice of the Customer Expert - Corporate Strategy at Qonto
16:10 - 16:30
Chattermill Latest Innovations: Copilot
Panel discussion
Vincent Dollet
VP product at Chattermill

Juan Sebastián Hernández
Team Lead Voice of the Customer at HelloFresh
16:30 - 16:53
AI for CX success
Fireside chat
Dr Aji Ghose
‍VP, Data & Research at Chattermill
Dennis Wakabayashi
‍Global Voice of CX
Ann Conway
Founder at Amplify Design
16:53 - 17:30
How Customer Experience Can Drive Awareness and Word of Mouth
Panel discussion
Jim Rudall
General Manager, EMEA at Intuit MailChimp
Amy Vetter
Global Senior Manager at DTC
Catherine Hanys
Head of Customer Insights at LeShuttle
Chloe Ward
Customer Insights Lead, Community Operations EMEA at Uber
17:30 - 17:55
Driving Revenue Through Customer Experience in Retail & E-commerce
Panel discussion
Emily Gill
Senior Vice President at Reformation
Ariel Morgan
Senior Product Marketing Manager at Faire
Eli Weiss
VP Retention Advocacy at Yotpo
Rachael Bartlett
Insights Lead at River Island
17:55 - 18:30
Driving Revenue Through Customer Experience in Finance
Panel discussion
Dalia El-Shimy
‍Director of UX Research at Wise
Michelle Sterzovsky
Senior Director of Product Strategy at Greenlight
Tom Whitney
Solutions Consulting at Chattermill
18:15 - 18:45
The transformative impact of AI on traditional survey methodologies
Fireside chat
18:30 - 19:00
CX Strategies: Navigating short-term wins in a challenging economy
Fireside chat
Ryan Tamminga
Senior Vice President, Product & Services at Alchemer
Luke Moore
Chief Revenue Officer at Chattermill

Why attend the XLG Summit?

Discover real-world examples direct from your peers
Our sessions are packed with real-world examples that demonstrate the tangible benefits of focusing on customer experience. You’ll leave with actionable insights that you can implement to see real results in customer retention, acquisition cost reduction, and overall profitability.
Learn directly from top industry speakers
From keynote speeches to breakout sessions, and panel discussions, the Experience Led Growth Summit offers exclusive access to a wealth of knowledge that you won’t find anywhere else. This is your chance to learn directly from the experts who are leading the charge in making customer experience a profit-driving force.
Move at the speed of your customers
The business landscape is evolving rapidly. What worked yesterday might not work tomorrow. Join us to stay ahead of the curve, ensuring that your business not only adapts but thrives in the changing market by harnessing the power of exceptional customer experiences.

Meet your speakers

Meet some of the industry change-makers who will join us in September (with many more joining the lineup).
Rory Sutherland
Vice Chairman | TED Global speaker
Ogilvy UK
Eli Weiss
VP Retention Advocacy
Yotpo
Emily Gill
Senior Vice President
Reformation
Ariel Morgan
Senior Product Marketing Manager
Faire
Stefan Platteau
Director of Global Customer Strategy & Analytics
HelloFresh
Adam Mills
Head of Insight, Loyalty & Strategy
The Wine Society
Alex Genov
Customer Experience Expert, Author, and Keynote Speaker
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
E.ON Next
Jim Rudall
General Manager, EMEA
Intuit MailChimp
Sara Huier
Voice of the Customer Expert - Corporate Strategy
Qonto
Amy Vetter
Global Senior Manager
DTC
Jenna Clark
Director, Communications Strategy, Operations & Measurement
Google
Catherine Hanys
Head of Customer Insights
LeShuttle
Ryan Tamminga
Senior Vice President, Product & Services
Alchemer
Rachael Bartlett
Insights Lead
River Island
Juan Sebastián Hernández
Team Lead Voice of the Customer
HelloFresh
Dalia El-Shimy
Director of UX Research
Wise
Dennis Wakabayashi
Global Voice of CX
Chloe Ward
Customer Insights Lead, Community Operations EMEA
Uber
Ann Conway
Founder
Amplify Design
Amanda Whiteside
Global CX Executive
Freshworks
Michelle Sterzovsky
Senior Director of Product Strategy & Research
Greenlight
Mikhail Dubov
CEO & Co-founder
Chattermill
Dmitry Isupov
Co-Founder
Chattermill
Dr Aji Ghose
VP, Data & Research
Chattermill
Vincent Dollet
VP Product
Chattermill
Tom Whitney
Solutions Consulting
Chattermill
Luke Moore
Chief Revenue Officer
Chattermill
Jack Miller
Senior Product Manager
Chattermill
Become a speaker

Partners

Join us for a transformative experience

The XLG Summit is more than just a virtual experience—it’s a catalyst for change. By focusing on the strategic importance of customer experience, we aim to equip you with the insights, strategies, and tools needed to drive your business forward in the most challenging of times.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
 

Learn more about the XLG movement

Learn more about how XLG helps you to connect with what your customers value and desire.
Learn more

FAQs

How do I watch the Virtual Event?

What if I can't attend all the sessions live?

Will I be able to participate and engage with other attendees?

Who can I contact for questions?

Still have questions about the Experience-led Growth Summit?

Meet Our Community and Events Manager
Send an email
Marta Perez
marta.perez@chattermill.com
© Chattermill 2015-2024 All Rights Reserved
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.