Build your subscription services based on customer feedback
Don’t let your loyal customers go. Profitability is not just about acquisition. It’s about retention. Now you can act on customer concerns to grow faster.
Trusted by top Subscription brands
Stop guessing why you’re losing sales. Get insights into the problems that impact retention for your subscription service.
Forget team silos, poor data visualization, and manual analysis. Analyze customer sentiment to optimize digital conversions, increase retention and grow your customer base.
“The way we combine Chattermill insights with our sales data allows us to easily link NPS responses to our customer base and tie feedback to retention metrics.
“Chattermill enables our team to take customer insights deeper than ever before and focus on the key factors that make a difference to our users and that drive our growth.”
Identify cancellation reasons
Struggling to retain your customers? Understand, quantify, and prioritize churn reasons and fix them.
Analyze why your customers are leaving and see trends over time
Use segment and cohort analysis to find specific reasons by acquisition channel, product type, and customer segment
Understand how your differentiators drive customer loyalty
Inform the teams working on initiatives to reduce churn by sharing dashboards
Create a digital journey that customers love
Is your website or app pushing your customers away? Analyze web surveys, app surveys and customer support contacts to increase user engagement and conversions.
Use customer journey dashboards to enhance usability
Identify key drivers of drops in conversions
Understand key barriers to sign ups or adding new products
Enable development teams to find and triage bugs quickly
Drive positive recommendations
Sales and Marketing is not getting the results you need? Drive word of mouth referrals by creating an outstanding customer experience.
Understand and amplify your differentiators
Establish the reasons behind positive referrals
Investigate why customers choose you over your competitors
Understand which elements of your customer experience lead to referrals
Analyze NPS, CSAT and customer sentiment
Stuck in the weeds with tons of manual data? Impact analysis lets you quickly discover what drives negative and positive sentiment.
Drill down into the trends that make your scores rise or fall
Prioritize the pain points that most need your attention
Reduce manual analysis with automatic feedback summaries
Compare results and measure how your metrics change over time
Minimize contact requests to your support teams
Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.
Use sentiment analysis to improve chatbot success
Adjust actions in near real-time to improve customer outcomes
Run reports to prioritize what to cover in FAQs
Respond to seasonal shifts in contact volume
Director of Research and Insights, Blinkist
Eliminate trial and error with accurate data analysis
Avoid putting too much weight on misleading feedback. Whether you’re looking at cancellations, product issues, or recommendations, get data to support the right decisions.
Get started quickly with an intuitive interface
Import and analyse feedback from 100+ sources
Share insights by connecting to Slack, Jira, Teams, and more
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We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
