Economic headwinds have made 2022 (and potentially 2023) one of the most challenging years for fashion retailers. Business costs are higher than expected – pushing up prices and tightening profit margins. Rising inflation means customers have less disposable income to spend. The scale of customer returns has continued to be challenging, even after the pandemic. Ultimately, all of these factors combined have fundamentally impacted the fashion industry.
We're proud to share that – thanks to our customer reviews – we have again been recognised as the leader of G2's ratings of Text Analytics software for its Winter 2023 report. Click to read more about why Chattermill is ahead of the field.
How does Unilever deliver the exceptional experiences its customer and vendors love? Hear from Claire Hennah, Chief Customer Officer of Beauty & Wellbeing at Unilever.
We sat down with Rob Lea of Chattermill's Customer Success Team to discuss his reasons for changing roles, his favourite of Chattermill's values, and his dream holiday to Japan.
This past Thursday, three special guests: Ro Nattiv, Senior Director Of Customer Experience at MeUndies, Rebecca Trebble, Head of Customer at The Very Group, and Hardik Patel, Director of Growth, Retention, Loyalty and Customer Strategy at FabFitFun, joined us to discuss one of the biggest issues in retail right now: customer churn. Read the key takeaways here.
The food subscription business is one of the most hotly contested industries on the planet right now. Demand has grown exponentially in the past few years, with 26% of shoppers signed up for one service or more. Read our roundup of the CX food subscription teardown to learn who's winning and losing across Mindful Chef, Freshly, Gousto, Blue Apron, Dinnerly, and Martha Stewart.
Inspire your team with the very best in real-world CX examples. From thoughtful customer service to sleek website design, we've got it covered.
Introducing Custom Themes. We're adding the flexibility and freedom to create new themes that are most important to you. Now you can name the theme, and Chattermill will arm you with the sharpest, most accurate insights.
Chattermill, the Unified Customer Intelligence platform, today announced a $26M Series B funding round to double down on its growth, expanding its platform capabilities to meet its vision as the first true Unified Customer Intelligence Platform.