When thinking about transformative, disruptive technologies in the past decade, ride-sharing is arguably the go-to example of emerging…
The latest in our Women of CX webinar series took a deep dive into how the US home management marketplace, Thumbtack, achieves CX success…
It’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic brought massive disruption to the sector…
The latest episode in our Women of CX webinar series turns to one of the best known high street brands: Boots. Paula Bobbett is Boots…
Unified Customer Intelligence. It’s new. It’s exciting. It’s rapidly shifting the CX industry. But how do you go about building a business…
Customer loyalty. That age-old challenge for CX leaders. How does one achieve it, and how do the best brands achieve their high customer…
An update from Chattermill’s co-founders, Mikhail Dubov and Dmitry Isupov Like most people, everyone across Chattermill has been shocked and…
The latest in our ongoing webinar series looks to the work Chattermill have been doing with leading meal-kit delivery company HelloFresh…