The reasons to collect customer feedback are obvious; in order to create the best possible customer experience, you need to find out what…
CX Challenges of Today To get the negative out of the way, it is important to acknowledge that CX is still not great. There are a lot of…
We recently approached some of the best customer experience practitioners to get you the latest and most actionable CX content out there…
Everyone knows that customer experience is important. After all, having happy customers is the cornerstone of any successful business…
When gathering feedback, whether it’s from surveys, online reviews, or social mentions, the most valuable insights usually come from free…
Throughout human history, pandemics have undoubtedly left a deep mark on peoples’ lives and the world around them. Fortunately, this crisis…
Terms like “text analysis,” “sentiment tracking,” and “natural language processing” are thrown around a lot today, as AI-backed inventions…
Learn how to analyze and collect survey data effectively. Discover the importance of survey analysis and how to draw meaningful conclusions from your data.