If there’s one thing most customer service experts agree these days it’s that the future lies with more personal, empathetic service. Nobody…
It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this…
Few industries are as competitive as fashion. Especially these days with the number of high street stores falling year on year. You need to…
Last month we brought you the first part of our complete list of the 100 customer experience blogs you should be ready. Now the holidays are…
It is safe to say that almost none of the analysts looking at the 2016 US Presidential Election predicted Donald Trump would win. A lot of…
As technology continues to play a pivotal role in designing and analysing customer experience, and as an increasing amount of solutions can…
So you've got your customer feedback, your NPS scores, your CSAT, your reviews, your Zendesk tickets, and your social media. It's in…
Right now in my inbox I have at least 5 emails from companies asking for my feedback as a customer. I may open one of them later on if I…
Here are the 5 fundamental principles that provide the foundation to delivering great Customer Experience. Step 1: Have a continuous…