Ever since the financial crisis in 2007–08 banks and other financial firms have lost a lot of love. Some people may argue they didn’t have…
Customer Experience (CX) has become a business cliché. Everybody seems to agree that it is important to have good CX. However very few…
If you, like me, live in London chances are you’ve seen Transferwise ads on your way to work. But it’s equally likely you’d heard about the…
Just how well can a computer understand written language? We look at some of the latest advancements in machine learning and what it means…
It comes down to a better customer experience (CX). On demand travel companies are disrupting the industry by giving customers more control…
Airbnb struggled to get that hockey stick growth for a few years and in a now famous incident had to resort to selling custom designed…
Have you ever received an email from a company with something like “Tell us what you think” in the subject line. I receive one almost every…