We look at how Ryanair is delivering an exceptional customer experience to their customers, by focusing on what they truly care about (and ignoring the rest).
Why analysing positive customer feedback is essential for building a profitable customer experience
We are thrilled to announce the appointment of Peter Lee as the newest addition to our board of directors.
Introducing Insight Assistant. A powerful tool that can summarize any data point, extract the biggest highlights, and prioritize the most commonly mentioned issues - all with one click.
We look at some of the criticism levelled at NPS and why we think it's a good idea to think twice before you get rid of it
Today, we’re opening the doors to our new home page. Start finding insights in one place where everyone feels at home, and guide new users towards their first insights.
Chattermill are thrilled to announce an expanded partnership with Uber to enhance their ridershare experience worldwide, focusing on understanding what drives NPS across all active regions.
We explore how VoC programs are about to fundamentally change due to falling response rates and discuss several ways you can prepare for the future.
Our new, user-friendly Reports and Dashboards interfaces mean any team can access insights faster, and collaborate with better visibility and clarity. Work smarter starting today!