We look at why you shouldn’t be afraid to lose customers …as long as it’s intentional.

We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams

We look at how Ryanair is delivering an exceptional customer experience to their customers, by focusing on what they truly care about (and ignoring the rest).

Why analysing positive customer feedback is essential for building a profitable customer experience

We are thrilled to announce the appointment of Peter Lee as the newest addition to our board of directors. 

Introducing Insight Assistant. A powerful tool that can summarize any data point, extract the biggest highlights, and prioritize the most commonly mentioned issues - all with one click.

We look at some of the criticism levelled at NPS and why we think it's a good idea to think twice before you get rid of it

Today, we’re opening the doors to our new home page. Start finding insights in one place where everyone feels at home, and guide new users towards their first insights.