Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.
Growth isn’t always sustainable if your customer retention costs (CRC) run away from you. You need a balance. Here’s how to calculate customer retention costs.
Customer retention and customer loyalty might be the keys to surviving, and even experiencing growth throughout a recession or crisis.
Discover the true value of customer retention for your business. Learn how to measure retention and its impact on customer satisfaction and revenue.
Which customer retention metrics should retailers measure, and which metrics don’t matter as much – such as NPS scores and survey results.
Focus on the metrics that actually matter to your CEO and CFO, and improve your customer loyalty and retention
Joshua Butler (Senior Insights Manager @ Deckers Brands, a footwear retailer) and Dana Alvarenga (VP of CX @ SlapFive, a CMS SaaS) discuss how to incorporate social media into your CX strategy.
This article explores why the “pink-it-and-shrink-it” approach to career progression doesn't work for women. Learn how women can build a strong network, pursue continued learning, and advocate for themselves in the product management industry.
Discover why travel brands need to focus on customer experience to retain and grow their customer base in 2023. Learn about the financial benefits of investing in customer experience and how it can drive retention and growth.