Wise operates in the incredibly competitive and highly innovative world of FinTech. With over 60% of their revenue growth coming from word of mouth, NPS as an indicator of what their customers are feeling becomes the best predictor of growth going forward. That's why Wise chose Chattermill to help determine the key drivers of customer experience to help them prioritise resource, teams and projects, as well as track the prevalence of their brand in order to relentlessly optimise their growth.
Wise is a FinTech pioneer that operates a money transfer service in over 69 countries, allowing private individuals and businesses to send money abroad without hidden charges. With over 3 million users, 2 billion pounds transferred and having scaled the team to over 1000 people, Wise is one of the most successful and fastest-growing FinTech companies in the world.