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“Chattermill’s impact permeates all levels of the company. It plays a crucial role in shaping UX decisions, payment method launches, and feature introductions.”

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Renata Vasconcellos de Sa

Head of Rider

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"The return on investment with Chattermill is exceptional. It’s incredibly cost-effective compared to the resources and effort required to achieve the same results manually."

James McGhee

James McGhee

Director of CX

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"With Chattermill, we took a more proactive approach to customer feedback, fixing recurring issues. As a result, complaints have decreased and our NPS score has risen. We have seen significant increases in retention and customer lifetime value.”

Megan Wood

Megan Wood

Head of Customer Performance

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"The return on investment has been pretty immediate, and it's been pretty obvious. Our NPS went from plus 9 last year to plus 22 this year, which is an incredible 144% increase.”

Abdul Khalid

Abdul Khaled

Head of Customer Experience & Digital Products

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