Good excuses don’t usually start with “My dog ate my…”. But for this Allbirds customer, it actually happened.
The day after their new pair of Allbirds shoes arrived, this customer’s dog decided to take a healthy bite out of the side of them. Thankfully, Allbirds support came to the rescue.
As part of a quick response from Allbirds support, they told the customer to send them back for a full refund, and even paid for the shipping. What’s more, they took the time to make sure there were no hard feelings between the pooch and owner: their email included the line “Please don’t be angry with your puppy.”