We should all be thankful that our local IKEA isn’t prone to having snowstorms outside its front door. Unfortunately for one store in Denmark, this happened to be the case.
After 30 centimetres of snow fell, customers weren’t able to travel home, leaving both them and the store’s staff stranded. Thankfully, IKEA just happens to be the one store with a number of ready-made beds inside.
So when the manager of the store decided to let customers spend the night inside – and treated them all to a cinnamon roll the next morning – you can’t help but praise this as excellent customer experience.