Every brand runs into issues once in a while. That’s why preventing these is only half the battle – the other being how you respond and inform your customers of them.
A quick search for home security camera brand Wyze Cam’s customer service on Twitter reveals the level of transparency and honesty on which they operate.
On three separate occasions – one involving a global shortage of silicon, another time involving a data leak, and an instance involving a delayed delivery of a product to a customer – Wyze Cam proactively informed its customers rather than waiting for them to reach out to complain.
