Glossier’s Selfie Policy

A good customer experience isn’t just about how you interact with customers one-on-one – it’s also about how they see you as a brand. This is why these Twitter responses from Glossier resonate so well with us. 

Any time a customer tweets out to Glossier unsure what shade of foundation is appropriate for them, Glossier will reply, encouraging them to send over a selfie so they can help them decide.

No items found.