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Discover the latest product updates, executive insights, CX intelligence trends, and practical tips — brought to you by the Chattermill team.

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What is a Proactive Agent? (And Why We Built One)
September 22, 2026
What is a Proactive Agent? (And Why We Built One)
AI and Automation
Jack Miller
Staff Product Manager
Introducing Lyra Agent: The AI Agent for Customer Feedback Analysis
September 17, 2026
Introducing Lyra Agent: The AI Agent for Customer Feedback Analysis
Product Updates
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
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Oops! Something went wrong while submitting the form.
What is a Proactive Agent? (And Why We Built One)
September 22, 2026
What is a Proactive Agent? (And Why We Built One)
AI and Automation
Jack Miller
Staff Product Manager
Caplena vs Kapiche: Which Tool Is Right for You?
September 21, 2026
Caplena vs Kapiche: Which Tool Is Right for You?
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Thematic vs Medallia: Which Is Right for You?
September 21, 2026
Thematic vs Medallia: Which Is Right for You?
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Introducing Lyra Agent: The AI Agent for Customer Feedback Analysis
September 17, 2026
Introducing Lyra Agent: The AI Agent for Customer Feedback Analysis
Product Updates
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
SentiSum vs Qualtrics: Which VoC Tool Wins in 2026?
September 16, 2026
SentiSum vs Qualtrics: Which VoC Tool Wins in 2026?
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Claude vs ChatGPT for Customer Feedback Analysis (2026)
September 16, 2026
Claude vs ChatGPT for Customer Feedback Analysis (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Medallia vs Satmetrix (2026) Compared for CX Teams
September 15, 2026
Medallia vs Satmetrix (2026) Compared for CX Teams
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
GetFeedback vs Qualtrics: which feedback platform fits your CX team?
September 15, 2026
GetFeedback vs Qualtrics: which feedback platform fits your CX team?
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
AskNicely vs Qualtrics: Honest Comparison + a Third Option (2026)
September 15, 2026
AskNicely vs Qualtrics: Honest Comparison + a Third Option (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
AskNicely vs. Medallia: Which Is Right for You?
September 15, 2026
AskNicely vs. Medallia: Which Is Right for You?
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Unwrap.ai vs Thematic: Which CX Tool Wins? (2026)
September 15, 2026
Unwrap.ai vs Thematic: Which CX Tool Wins? (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Enterpret vs Thematic: Which Platform Wins? (2026)
September 15, 2026
Enterpret vs Thematic: Which Platform Wins? (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Enterpret vs SentiSum: Which Platform Wins? (2026)
September 15, 2026
Enterpret vs SentiSum: Which Platform Wins? (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
ChatGPT vs Copilot for Customer Feedback Analysis (2026)
September 15, 2026
ChatGPT vs Copilot for Customer Feedback Analysis (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Claude vs Gemini for Customer Feedback Analysis (2026)
September 15, 2026
Claude vs Gemini for Customer Feedback Analysis (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
7 Best Refiner Alternatives for Feedback Analysis (2026)
September 10, 2026
7 Best Refiner Alternatives for Feedback Analysis (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
6 Best SmartSurvey Alternatives for 2026
September 10, 2026
6 Best SmartSurvey Alternatives for 2026
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
7 Best Qualaroo Alternatives for Feedback Analysis
September 10, 2026
7 Best Qualaroo Alternatives for Feedback Analysis
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
7 Best Zonka Feedback Alternatives in 2026
September 10, 2026
7 Best Zonka Feedback Alternatives in 2026
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
7 Best Sentisum Alternatives for Feedback Analysis
September 10, 2026
7 Best Sentisum Alternatives for Feedback Analysis
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
10 Best unitQ Alternatives for CX Teams (2026)
September 10, 2026
10 Best unitQ Alternatives for CX Teams (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
9 Best Survicate Alternatives for 2026
September 10, 2026
9 Best Survicate Alternatives for 2026
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
6 Best Caplena Alternatives for Feedback Analysis
September 10, 2026
6 Best Caplena Alternatives for Feedback Analysis
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
7 Best Kapiche Alternatives for Feedback Analysis 2026
September 10, 2026
7 Best Kapiche Alternatives for Feedback Analysis 2026
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
8 Best Canny Alternatives for Product Feedback (with 2026 pricing)
September 9, 2026
8 Best Canny Alternatives for Product Feedback (with 2026 pricing)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
The 8 Best Reforge Insights Alternatives in 2026 (with pricing)
September 9, 2026
The 8 Best Reforge Insights Alternatives in 2026 (with pricing)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Voice of Customer Tools for UX Research: 8 Picks (2026)
September 9, 2026
Voice of Customer Tools for UX Research: 8 Picks (2026)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
7 Best Verint Alternatives for CX Feedback (with 2026 pricing)
September 9, 2026
7 Best Verint Alternatives for CX Feedback (with 2026 pricing)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
7 Best Netigate Alternatives (with 2026 Pricing)
September 8, 2026
7 Best Netigate Alternatives (with 2026 Pricing)
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
The 8 Best Forsta Alternatives in 2026
September 8, 2026
The 8 Best Forsta Alternatives in 2026
Comparisons
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
The essential guide to Experience-Led Growth (XLG)
August 26, 2026
The essential guide to Experience-Led Growth (XLG)
Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Why Lyra AI comes out on top when comparing AI platforms for text analysis
August 26, 2026
Why Lyra AI comes out on top when comparing AI platforms for text analysis
AI and Automation
Aji Ghose
Aji Ghose
Chief Scientist
Lyra AI: addressing concerns about AI adoption
August 26, 2026
Lyra AI: addressing concerns about AI adoption
AI and Automation
Aji Ghose
Aji Ghose
Chief Scientist
Quick-start guide for Lyra AI
August 26, 2026
Quick-start guide for Lyra AI
AI and Automation
Mariana Lisboa
Mariana Lisboa
Associate Director - Machine Learning Ops
The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap
August 26, 2026
The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap
AI and Automation
Luke Moore
Luke Moore
Chief Revenue Officer
Lyra AI uncovered: what customers always ask
August 26, 2026
Lyra AI uncovered: what customers always ask
AI and Automation
Aji Ghose
Aji Ghose
Chief Scientist
Everything you need to know about Lyra, the breakthrough AI technology for customer experience
August 25, 2026
Everything you need to know about Lyra, the breakthrough AI technology for customer experience
AI and Automation
Aji Ghose
Aji Ghose
Chief Scientist
Best Lumoa Alternatives For Feedback Analytics (2026)
August 25, 2026
Best Lumoa Alternatives For Feedback Analytics (2026)
Customer Feedback Analytics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Reduce Contact Center Call Volume Using Customer Feedback Insights
August 18, 2026
How to Reduce Contact Center Call Volume Using Customer Feedback Insights
Customer Feedback Analytics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
From Retrospective to Predictive NPS: Making Your NPS Program Forward-Looking
August 18, 2026
From Retrospective to Predictive NPS: Making Your NPS Program Forward-Looking
Customer Feedback Analytics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Automate Customer Feedback Reporting (So Stakeholders Get Insights Without Asking)
August 18, 2026
How to Automate Customer Feedback Reporting (So Stakeholders Get Insights Without Asking)
Voice of Customer
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Summarize Thousands of Customer Comments Without Losing Accuracy
August 18, 2026
How to Summarize Thousands of Customer Comments Without Losing Accuracy
AI and Automation
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How To Validate AI-Driven Customer Insights Before You Act On Them
July 31, 2026
How To Validate AI-Driven Customer Insights Before You Act On Them
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
How Accurate Is AI-Powered Customer Feedback Analysis? A Buyer's Guide
July 31, 2026
How Accurate Is AI-Powered Customer Feedback Analysis? A Buyer's Guide
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
Analyzing Customer Feedback With ChatGPT: Techniques and Where It Falls Short
July 31, 2026
Analyzing Customer Feedback With ChatGPT: Techniques and Where It Falls Short
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
Can AI Agents Analyze Customer Feedback on Their Own?
July 31, 2026
Can AI Agents Analyze Customer Feedback on Their Own?
Customer Feedback Analytics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Migrate Off Medallia or Qualtrics Without Losing Your Feedback History
July 31, 2026
How to Migrate Off Medallia or Qualtrics Without Losing Your Feedback History
Guides
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Measure Customer Effort (CES) From Feedback You Already Have
July 31, 2026
How to Measure Customer Effort (CES) From Feedback You Already Have
CX Metrics
Liliana Osorio
Liliana Osorio
SVP Marketing
Customer Intelligence vs. Voice of Customer vs. Text Analytics: What’s the Difference
July 31, 2026
Customer Intelligence vs. Voice of Customer vs. Text Analytics: What’s the Difference
Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
What to Include in a Customer Feedback Analytics RFP: 7 Requirements to Include
July 31, 2026
What to Include in a Customer Feedback Analytics RFP: 7 Requirements to Include
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
What Is AI VoC? Definition and How It Works
July 31, 2026
What Is AI VoC? Definition and How It Works
Voice of Customer
Liliana Osorio
Liliana Osorio
SVP Marketing
Intercom Sentiment Analysis: Native Limits and AI Fixes
July 31, 2026
Intercom Sentiment Analysis: Native Limits and AI Fixes
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
Zendesk Sentiment Analysis: What It Does and Where It Falls Short
July 31, 2026
Zendesk Sentiment Analysis: What It Does and Where It Falls Short
Voice of Customer
Liliana Osorio
Liliana Osorio
SVP Marketing
10 Best Sprinklr Alternatives for Unified Customer Feedback Analytics in 2026
July 31, 2026
10 Best Sprinklr Alternatives for Unified Customer Feedback Analytics in 2026
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
Qualtrics vs Medallia: Which CX Platform Wins?
July 31, 2026
Qualtrics vs Medallia: Which CX Platform Wins?
Comparisons
Liliana Osorio
Liliana Osorio
SVP Marketing
Qualtrics Pricing: What It Really Costs in 2026
July 31, 2026
Qualtrics Pricing: What It Really Costs in 2026
Guides
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Standardize One CX Metric Across Brands and Channels
July 28, 2026
How to Standardize One CX Metric Across Brands and Channels
Voice of Customer
Liliana Osorio
Liliana Osorio
SVP Marketing
How AI is Changing What "Voice of Customer" Actually Means
July 24, 2026
How AI is Changing What "Voice of Customer" Actually Means
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
10 Best Product Feedback Analytics Platforms (2026)
July 24, 2026
10 Best Product Feedback Analytics Platforms (2026)
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
What Is a Feedback Taxonomy? How to Build One That Scales
July 19, 2026
What Is a Feedback Taxonomy? How to Build One That Scales
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
The Voice Of Customer Maturity Model: Where Does Your Program Stand?
July 19, 2026
The Voice Of Customer Maturity Model: Where Does Your Program Stand?
Voice of Customer
Liliana Osorio
Liliana Osorio
SVP Marketing
How To Love A Customer: Episode 16 with Victoria Weiss from Smalls
July 13, 2026
How To Love A Customer: Episode 16 with Victoria Weiss from Smalls
How To Love A Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How To Love a Customer Podcast: Episode 4 with David McDaid, END.
July 3, 2026
How To Love a Customer Podcast: Episode 4 with David McDaid, END.
How To Love A Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Why ChatGPT and Claude Give You Different Answers on Feedback Analysis
July 1, 2026
Why ChatGPT and Claude Give You Different Answers on Feedback Analysis
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Use Customer Feedback to Catch Product Bugs Early
July 1, 2026
How to Use Customer Feedback to Catch Product Bugs Early
Customer Feedback Analytics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Give Every Team a Custom View of Customer Feedback
July 1, 2026
How to Give Every Team a Custom View of Customer Feedback
Unified Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Calculate the Cost of Your Preventable Support Contacts
July 1, 2026
How to Calculate the Cost of Your Preventable Support Contacts
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Analyze Customer Feedback Across Multiple Markets and Languages
July 1, 2026
How to Analyze Customer Feedback Across Multiple Markets and Languages
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Build a Business Case for CX Investment Using Customer Feedback Data
July 1, 2026
How to Build a Business Case for CX Investment Using Customer Feedback Data
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
7 Reasons LLMs Alone Fail at Customer Feedback Analysis (And What Actually Works)
July 1, 2026
7 Reasons LLMs Alone Fail at Customer Feedback Analysis (And What Actually Works)
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
7 Best Customer Feedback Management Software for Centralized Insights
June 30, 2026
7 Best Customer Feedback Management Software for Centralized Insights
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
7 Best Support Ticket Analysis Tools in 2026
June 29, 2026
7 Best Support Ticket Analysis Tools in 2026
Customer Feedback Analytics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
8 Best Platforms for Turning Customer Feedback into Product Roadmaps in 2026
June 29, 2026
8 Best Platforms for Turning Customer Feedback into Product Roadmaps in 2026
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
7 Best Customer Feedback Categorization Tools in 2026
June 29, 2026
7 Best Customer Feedback Categorization Tools in 2026
Customer Feedback Analytics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
7 Best CSAT Analytics Tools in 2026 [Compared]
June 29, 2026
7 Best CSAT Analytics Tools in 2026 [Compared]
Customer Feedback Analytics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Analyze Customer Sentiment With AI
June 29, 2026
How to Analyze Customer Sentiment With AI
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Analyze Call Center Transcripts With AI
June 29, 2026
How to Analyze Call Center Transcripts With AI
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Use AI to Analyze Customer Feedback in 2026
June 29, 2026
How to Use AI to Analyze Customer Feedback in 2026
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
8 Best Contact Center Analytics Software (2026)
June 17, 2026
8 Best Contact Center Analytics Software (2026)
Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
9 Best Customer Service Analytics Software in 2026
June 17, 2026
9 Best Customer Service Analytics Software in 2026
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
12 Best Qualitative Data Analysis Software (2026)
June 16, 2026
12 Best Qualitative Data Analysis Software (2026)
Customer Feedback Analytics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How To Love A Customer: Episode 16 with Olga Ivanova from inDrive
June 9, 2026
How To Love A Customer: Episode 16 with Olga Ivanova from inDrive
How To Love A Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Enterprise Voice of Customer Platforms: 12 Picks (2026)
June 9, 2026
Enterprise Voice of Customer Platforms: 12 Picks (2026)
Voice of Customer
Liliana Osorio
Liliana Osorio
SVP Marketing
12 Best Customer Experience Management Software (2026)
June 9, 2026
12 Best Customer Experience Management Software (2026)
Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
AI-Powered Voice of Customer Tools: 10 Picks (2026)
June 9, 2026
AI-Powered Voice of Customer Tools: 10 Picks (2026)
Unified Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
Voice of Customer Tools for Travel & Hospitality: 11 Picks (2026)
June 3, 2026
Voice of Customer Tools for Travel & Hospitality: 11 Picks (2026)
Voice of Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Tell If a Customer Feedback Spike Is a Real Trend
June 3, 2026
How to Tell If a Customer Feedback Spike Is a Real Trend
Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Identify Which Support Contacts Should Be Self-Service (and Which Should Not)
June 3, 2026
How to Identify Which Support Contacts Should Be Self-Service (and Which Should Not)
Unified Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Get More from Your Intercom Data with AI Feedback Analysis
June 3, 2026
How to Get More from Your Intercom Data with AI Feedback Analysis
Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Voice of Customer Platforms for Finance Companies: 12 Picks (2026)
June 2, 2026
Voice of Customer Platforms for Finance Companies: 12 Picks (2026)
Voice of Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Voice of Customer Tools for Consumer Brands: 14 Picks (2026)
June 2, 2026
Voice of Customer Tools for Consumer Brands: 14 Picks (2026)
Voice of Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
13 Best NPS Analysis Software Tools in 2026
June 1, 2026
13 Best NPS Analysis Software Tools in 2026
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
13 Best Customer Feedback Analysis Tools (Updated with 2026 Pricing)
May 31, 2026
13 Best Customer Feedback Analysis Tools (Updated with 2026 Pricing)
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How To Love A Customer: Episode 15 with Casper Overbeek from CitizenM
May 31, 2026
How To Love A Customer: Episode 15 with Casper Overbeek from CitizenM
How To Love A Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How To Love A Customer: Episode 14 with Jai Patel from Nike
May 31, 2026
How To Love A Customer: Episode 14 with Jai Patel from Nike
How To Love A Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
12 Best Customer Experience (CX) Analytics Tools in 2026
May 28, 2026
12 Best Customer Experience (CX) Analytics Tools in 2026
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Build a Weekly Customer Experience Review That Flags Issues Early
May 21, 2026
How to Build a Weekly Customer Experience Review That Flags Issues Early
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Use Customer Feedback to Improve Your Chatbot Deflection Rate
May 21, 2026
How to Use Customer Feedback to Improve Your Chatbot Deflection Rate
Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
11 Best Customer Experience Intelligence Software Platforms in 2026 Compared
May 21, 2026
11 Best Customer Experience Intelligence Software Platforms in 2026 Compared
Unified Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
What Is Taxonomy Governance in Customer Feedback Analysis
May 10, 2026
What Is Taxonomy Governance in Customer Feedback Analysis
Unified Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
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