Chewy’s Bereavement CX

What screams an A+ customer experience more than this thoughtful, caring action from Chewy?

A full refund for a product that wasn’t used, an altruistic suggestion of how to donate the food, finished off with a personal touch, a handwritten note accompanying flowers.

The result? Taking what is clearly a stressful and hard time for the customer into a positive, fluid customer experience.

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