Lyra Agent
See why world-leading teams choose Lyra Agent
Lyra is the AI agent that’s transforming CX intelligence as we know it. The most forward-thinking CX, Product, Support and Insights teams rely on our agent every day to get proactive insights and answers they can genuinely trust.
Hi John, what should we investigate?
Ask anything about your customer feedback…
🧳 Booking experience
Issues
Feature requests
Diagnose
What's trending down
Expert reasoning, next-level intelligence
Lyra Agent thinks and acts like a seasoned analyst
A highly-trained CX agent that works alongside your team. Lyra takes on any workflow and drives it forward, step by step. Ask a question, get an answer – backed by verifiable numbers, and real customer quotes.
Book a demo
Lyra Agent runs on autopilot, delivering insights while you sleep
Working constantly in the background, our agent scans your feedback, analyzes it, and automates the work behind the scenes. It detects issues, surfaces opportunities, and alerts the right team the moment it matters – no manual digging required.
Learn moreAutomatically flags what's driving your metrics down
Move past surface-level insights to a system that automatically spots problems, always backed by evidence.
Instantly surfaces what customers want next
Lyra Agent scans your product feedback, app reviews, social media, and more to surface your biggest opportunities, proactively.
SKILLS
CX domain expertise is encoded into everything Lyra does
Think of the best CX analysts in the world. Now imagine all their expertise encoded into one single agent. With a library of predefined skills crafted by specialists and refined through hundreds of real deployments and years of work, Lyra was trained to be best-in-class.
Answers you can trust
every time
Lyra Agent performs best because it runs on our proprietary AI
- Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks
- Strategic & precision insights to track broad trends and precise issues
- Aspect-Based Sentiment Analysis built-in by design
Most AI models are generalists, not specialists. Our proprietary AI models were custom-trained to excel at one thing: customer experience intelligence.
Built for strategic & precision insights
AI that sees the big picture and the finest detail — from high-level trends to precise root causes hiding beneath them.
Powered by AI agents
Our flexible, modular tech stack is built for the agentic era — ready for your team and your agents.
Contextually intelligent
Every feedback signal, layered with your CRM, ops, transactional, and competitive data — so every insight reflects the full context of your business.
Lyra Agent is built
on a stable taxonomy
A reliable taxonomy is the foundation of any trend analysis — you can only track what something becomes over time if it was consistently defined from the start.
General-purpose AI agents construct categories on the fly, and by nature, interpret data slightly differently each time. It becomes impossible to tell whether a change in the data is real or simply the agent improvising differently — so teams end up chasing noise instead of signal.
Lyra Agent works differently. It runs on a taxonomy built with the domain expertise and precision enterprise scale demands, so you can trust that a change in the numbers reflects a real change in customer behavior, not inconsistent labeling.
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Lyra Agent’s answers are always structured and validated
Lyra doesn't analyze customer feedback from scratch every time you ask a question. Using Chattermill's new-age insights engine, every customer signal is classified, scored, and validated. So Lyra gets structured intelligence that's fast, consistent, and instantly verifiable.
- Metrics tracking
- Advanced filters & segmentation
- Strategic & precision insights
- Reports & dashboards
- Anomaly detection
- Impact analysis
Chattermill Agentic CX Intelligence Architecture
Data Layer
Surveys
Reviews
Contact Center
Support
Social
Business Context
AI Insights Engine
CX Context Engine
Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks.
Strategic insights track trends, precision insights pinpoint specific issues.
Every signal, structured into intelligence agents can act on.
Triggered reports and dashboards, anomaly detection, real-time alerting.
Ensures the highest accuracy, precision, and reliability of every insight.
A skills library teaching agents how to use the insights engine, evaluated continuously.
A knowledge layer agents consult automatically, with a memory system built on top.
Multi-layer controls across the agentic stack — so every output can be trusted.
All activity logged — data access, configuration changes, user actions.
A structured, queryable record of every insight path an organization produces, helping agents get smarter.
Agent Layer
A Chattermill-native agent, purpose-built for CX
intelligence workflows.
Lyra Agent delivers verified answers - every time
An agent is only as good as the intelligence behind it. Because Lyra AI has already classified, analyzed, and validated every piece of feedback before an agent ever queries it, the agent is not guessing — it is retrieving structured, accurate, and verified intelligence. The result is deterministic: the same question asked on Monday returns the same answer on Tuesday. The answers are consistent, traceable, and grounded in evidence — which is what makes them reliable enough to base business decisions on.
Lyra Agent is very different to general-purpose AI agents
Most AI agents generate every answer from scratch. That means the same question can return a different answer each time you ask. With Lyra, reasoning and retrieval are handled separately. Frontier LLMs manage open-ended reasoning, while fine-tuned specialist models retrieve data that has already been classified, scored, and validated. The numbers are never generated — only retrieved.
Lyra’s agentic components are under constant evaluation
We carry out a series of continuous evaluations to keep the model running as sharp as possible.
Skill-level evaluations test each analytical recipe against known data sets. Pipeline evaluations verify correctness from data ingestion through to final output. Regression evaluations catch when model updates or data changes break existing functionality.
All results are tracked over time, with automated alerting on degradation — so every answer Lyra delivers is one you can act on with confidence.
Lyra Agent processes every piece of feedback
Context windows have limits. General-purpose agents can only process a fixed amount of text at once, so with tens of thousands of customer comments, they sample, truncate, or batch — and each approach introduces inconsistency into decisions that depend on it.
Lyra Agent doesn't sample. Every single piece of feedback is tagged and processed, so your analysis is always built on the full picture, not a subset of it.
Fits into how your
team already works
COMING SOON
Lyra Agent works
with your existing stack
Lyra pushes proactive insights straight into Jira, Slack, Microsoft Teams, and more – so the right team gets notified the minute something important happens.
Lyra Agent connects with any AI agent
Use Lyra within the Chattermill app, or connect it to your own AI agent via the Chattermill MCP. Same intelligence, same reliability – wherever you work.
Book a demo
Lyra Agent
Lyra Agent delivers verified answers - every time
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Built for enterprise
backed by experts
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The best brands already use Lyra Agent
We co-develop our agentic capabilities in direct collaboration with world-leading teams across CX, Customer Support, Product and Leadership. Regular customer advisory boards directly shape our roadmap, so what we build is directly relevant to the people who use it most.
“Chattermill’s impact permeates all levels of the company. It plays a crucial role in shaping UX decisions, payment method launches, and feature introductions.”
SECURITY & COMPLIANCE
Enterprise-grade platform built for trust
Enterprise-ready by design. Manage multiple teams, control access, and ensure PII compliance within an interface built for the modern enterprise organization.
SOC 2 Type II
GDPR & CCPA COMPLIANCE
ISO 27001 CERTIFIED
SSO
ACCESS CONTROLS
PII REDACTION
Lyra Agent was engineered by world-class AI experts
Models of this quality take years to build — and a world-class team to build them. Led by Aji Ghose, PhD, every decision is backed by a decade of AI software expertise. Featured in leading publications and journals like Neurocomputing and Cognitive Science.
Aji Ghose
Chief Scientist at Chattermill
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Aji Ghose is Chief Scientist at Chattermill, leading Data Science, MLOps, and MLEng teams.
Aji holds a PhD in Computational Cognitive Science from Birkbeck, University of London, specializing in multimodal deep learning, and an MSc in Computer Science with Artificial Intelligence from the University of York.
He also chairs and lectures on Data Science, Statistics, and AI at the Market Research Society.
"Our team has spent over a decade advancing the science of natural language processing. That same expertise is now driving what comes next for agentic AI. Early adopters are already uncovering new applications for Lyra Agent, and we believe it will reshape how businesses approach customer experience."
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Learn more about Lyra Agent
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