Customer Feedback Analytics and VOC Platform

Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys, online reviews, social media, support conversations, and voice calls.
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Using powerful AI analytics, Chattermill extract insights from unstructured text feedback to uncover clear, actionable insights that can drive smarter decisions across your business.
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From identifying pain points to spotting emerging trends and improving loyalty, Chattermill gives your teams the clarity and insights you need to guide strategic decisions, improve products and services, and increase customer satisfaction.

Chattermill is built for CX-focused teams that want to go beyond surface-level metrics and truly understand their customers. It helps:
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→ Customer Experience and VoC teams pinpoint what’s impacting satisfaction and loyalty,
→ Product and UX teams prioritize improvements based on real customer needs,
→ Support and Operations teams identify recurring issues before they escalate,
→ Insights and Data teams consolidate and scale voice-of-customer analysis.

Wether if you’re a fast-growing brand or an established enterprise, Chattermill makes it easy to align your entire organization around what matters most to customers.

Most tools give you data. Chattermill gives you clear customer understanding at the click of a button.

Instead of siloed dashboards or superficial insights, Chattermill brings all your customer data into one place - and applies deep AI-powered analysis to reveal the "why" behind the numbers.

Our cutting-edge Lyra AI delivers strategic and precision insights with unmatched accuracy and precision.

We also work with you to link insights to your business goals, train your teams on CX best practices, and give you ongoing access to a network of CX and VoC experts at your disposal.

Chattermill is the single source of customer truth for businesses who want to turn every piece of feedback into insights that can influence their most important metrics.

Chattermill lets you integrate and analyze feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).

You can check out the full list of integrations here.

We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!

Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.

We are also SOC2 Type II certified, meeting the highest security and confidentiality standards.

You can read more about our approach to data and security on ourTrust Center.

We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need.