Platform

PLATFORM

Platform Overview
How Chattermill works
Integrations
Unify feedback across every source
Insights Engine: Lyra AI
Analyze feedback with AI
XLG Acceleration
Connect CX to business outcomes
Security & Privacy
Protect customer data

ANALYTICS

Precision Insights
Identify precise issues
Impact Analysis
Understand impact on your metrics
Reports & Dashboards
Collaborate across teams
Anomaly Detection
Trigger alerts
Workflows & Automations
Share insights with the right people

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Agents

AGENTS

Lyra Agent
Agentic AI for customer feedback

NEW

Proactive Insights
An agent that's proactive by design

NEW

Why Lyra Agent
See what makes Lyra Agent perform best

NEW

MCP & Skills
Connect to your AI agents
Agentic CXI Architecture
Infrastructure for agentic work

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Try a 2 minute interactive demo
Solutions

SOLUTIONS

Teams
Insights for every function
Feedback channels
Every data source in one place
Outcomes
Connect feedback to business results
Industries
Insights for your sector's challenges

TEAMS

CX
Find what drives loyalty
Product & UX
Prioritize on customer needs
Insights & VoC
Answer questions with evidence
Customer Support
Catch recurring issues early

FEEDBACK CHANNELS

Customer feedback
Surveys, NPS and CSAT responses
Support data
Support tickets and conversations
Product feedback
Product reviews and in-app feedback
Social media
Social posts, comments and mentions
Voice of the customer
Every CX channel, unified in one view

OUTCOMES

NPS & CSAT
Know what moves your scores
Digital experience
Spot product and app defects
Retention
Find early signs of churn
Frontline
See what drives agent CSAT
Contact reasons
Know why customers get in touch
Product returns
Learn why products come back
Competitors
Benchmark against rivals
Acquisition
Find where the funnel leaks

INDUSTRIES

Financial services
Build trust across digital banking
E-commerce & retail
Fix delivery, returns and checkout issues
Utilities
Reduce complaints and cost to serve
Travel & transportation
Improve every step of the journey
Consumer services
Lift satisfaction across every touchpoint
Customer Stories

CUSTOMER STORIES

Uber
400+ users, 8 year partnership
HelloFresh
30% increase in average order values
E.On Next
144% increase in NPS
Testimonials
What our customers say
All customer stories →

FEATURED CUSTOMER STORIES

Uber logo in black text on a light blue gradient background.

How Uber scaled CX intelligence with Chattermill over 8 years

Read more →
Hello Fresh logo with a lemon icon on a blue gradient background.

How HelloFresh increased average order values by 30% using feedback insights

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Resources

GUIDES

Guides & Playbooks

Explore CX intelligence trends, expert insights, and industry best practices.

BLOG

Chattermill
Blog

Explore CX & Product strategies, market trends and latest product insights.

CX INTELLIGENCE ACADEMY

CX Intelligence Academy

Get certified and become an expert in how to prove the value of CX for the business.

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Help Center
API Docs
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Meet Lyra Agent, the AI agent for customer feedback analysis, built to think like a seasoned analyst.

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SaaS Agreement

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Standard Contractual Clauses UK

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PLATFORM

Platform Overview

Product Tour

Integrations

Insights Engine: Lyra AI

Security & Privacy

ANALYTICS

Precision Insights

Impact Analysis

Reports & Dashboards

Anomaly Detection

Workflows & Automations

AGENTS

Lyra Agent

Proactive Insights

Why Lyra Agent

MCP & Skills

Agentic CXI Architecture

CUSTOMERS

Uber

HelloFresh

Qonto

E.ON Next

Customer Stories

COMPARISONS

Alternatives

Chattermill vs Qualtrics

Chattermill vs Thematic

Chattermill vs Enterpret

Chattermill vs Unwrap

Chattermill vs Caplena

Chattermill vs TextiQ

Chattermill vs Medallia

Chattermill vs UnitQ

RESOURCES

Customer Stories

Chattermill Blog

CX Intelligence Academy

Help Center

API Docs

AI Labs

COMPANY

About Us

Contact Us

Careers

Security

Trust Center

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United Kingdom

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